Customer Service Sales
Resume:
Tracey A. Allen **** Brandt Road
York, S.C. *****
Objective: To become a contributing player in an organization that is committed to putting the
needs of the client first and delivering quality services.
Work Experience:
1/13 – Present Hormel Foods, Charlotte, NC
Area Administrative Assistant to Director of Sales and Area Manager
Reporting to Director and Area Sales Managers, and 7 Sales Reps
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Accounts Receivable for all Territories
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Manages all Foodservice EDI orders through AS400 Mainframe system
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Utilizes SAP and Oracle based systems
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Project management
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Sales reporting and analysis
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Full administrative duties
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6/11 10/12 Symantec Corporation, Charlotte, North Carolina
Area Administrative Assistant
Reporting to the South East Area Director and 6 District Managers
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Full administrative duties and office management
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Utilizes Sales Force system
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Construction and distribution of Excel sales reports and PowerPoint
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presentations
12/10 6/11 Nestle USA, Charlotte, NC.
Region Administrative Coordinator
Full administrative duties for Area Sales Leader, 12 Area District Managers,
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and 130 Sales Reps, covering 5 states.
Region coordinator for Human Resources Director.
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Track Sales to goals and performed district analysis for corporate
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headquarters.
Forecast product weekly allocations for Districts.
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Trainer on latest software to Region personnel.
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Created Excel spreadsheets and PowerPoint presentations.
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Performed OSHA quarterly audits on all employees to ensure compliance
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with DOT and Corporate policies.
Complied new hire, Workman Compensation and STD claims for Human
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Resources.
Excellent communication with clients, customers, and Customer Service
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liaison for the Region.
12/98 12/10 Kraft Foods, Charlotte, NC.
Region Human Resource Administrator
Reporting directly to Region Manager and 9 District Managers.
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Region Human Resource coordinator for Charlotte Region.
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Coordinated work schedules for part and full time merchandisers.
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Worked with Region personnel for Human Resource issues.
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Processed OSHA reports per Corporate and State requirements.
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Handled customer service issues for Pizza Division products.
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Education:
10/2011 New Horizons – Advanced Excel Class
6/80 – 9/1981 Bryant College, Smithfield, R.I. – Business and Computer Science Majors
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