Irish Camille V. Yambao

# *** ****** ** *** ********* Mabalacat, Pampanga

Mobile Number: 091******** / 091********

Email Address: acf9iu@r.postjobfree.com

• Can speak English and Filipino well.

• Willing to work and be trained accordingly

• Flexible with any given schedules and can easily adapt to the fast pace working environment

• Strong willed and of good moral character

• Computer literate.

• Can easily get along with people.

Birthday: June 18, 1990

Birthplace: Mabalacat, Pampanga

Gender: Female

Citizenship: Filipino

Religion: Catholic

Status: Single

Height: 5’4”

Weight: 120lbs.

Dialect Spoken: English, Filipino

Person to contact in case of emergency: Sonia Velasquez

Address: # 282 Orange St San Francisco Mabalacat, Pampanga

Contact Number: 092********

Educational Background

College: Angeles University Foundation

Marisol, Angeles City

B.S Pharmacy

2006-2008 (Undergraduate)

Secondary: Jocson College Incorporated

Balibago, Angeles City

2002-2006

Primary: San Francisco Elementary School

Mabalacat, Pampanga

1996-2002

Character References

Mr. Niros Mitz Vinuya

Program Manager, JPMorgan Chase – Retail Home Lending

Sutherland Global Services Inc.

Clark Service Delivery Center, Clark Freeport Zone, Pampanga Philippines

Mr. Mark Anthony Apostol

Senior Trainer – JPMorgan Chase – Retail Home Lending

Sutherland Global Services Inc.

Clark Service Delivery Center, Clark Freeport Zone, Pampanga Philippines

Ms. Rosario Espiritu

Supervisor – JPMorgan Chase – Retail Home Lending

Sutherland Global Services Inc.

Clark Service Delivery Center, Clark Freeport Zone, Pampanga Philippines

Work Background

August 2009 - October 2009

Blue Nile Group of Company

Human Resources

- The Human Resources Generalist manages the day-to-day operations of the Human Resource office.

The HR Generalist manages the administration of the human resources policies, procedures and

programs. The HR Generalist carries out responsibilities in the following functional areas:

departmental development, Human Resource Information Systems (HRIS), employee relations,

training and development, benefits, compensation, organizational development, and employment.

October 2009 – January 2010

Sutherland Global Services

Customer Service Representative

Amazon.COM

- A customer service representative acts as an interface between the customers and the company by

attending to their queries and handling consumer complaints. Large companies, especially those

operating in the field of finance, banking and insurance, felt the need to set up call centers in various

parts of the world to expedite the process of handling queries and resolving complaints at an

inexpensive price.

- A customer service representative is expected to provide superior customer service. Job description

varies depending upon the place of work. For instance, a customer service representative, who is

working at a call center that caters to the banking segment, may be responsible for handling queries

regarding bank products and opening, closing and maintaining checking, savings, time deposit and

individual retirement accounts, thus rendering the necessary customer service. Job description would

also include receiving and processing new client accounts, customer retention, implementing

requested changes to existing accounts and performing other account maintenance and clerical duties

as requested. In fact, most companies opt for an automated answering service that diverts calls to a

call center in case the customer calls after normal business hours or a busy signal is detected. The

caller is generally given the option of speaking with an operator who is well-equipped to resolve the

query.

February 2010 – July 2011

Sutherland Global Services

Customer Service Representative

• Mortgage Specialist

• Cluster Team Lead

• Quality Analyst Apprentice

JP Morgan Chase

- The Mortgage Loan Specialist is responsible for performing routine operational duties related to

residential, construction and commercial mortgage loans in compliance with the Bank's policies,

procedures and related laws and regulations. Assists in the loan application process; originates loan

documentation and boards loans; conducts loan funding and processes payments or advances as

directed; distributes daily and monthly reports; and promotes business for the Bank by maintaining

good customer relations and referring customers to appropriate staff for new services.

- The Cluster lead helps Supervisors in handling agents, more often handling 5-8 agents in your team.

- Helps the Quality Analyst in auditing some of the agent’s loans.

July 2011 – January 2012

Sutherland Global Services

Customer Service Representative

• Customer Service for Billing Dept.

• Technical Support

Hughes Net Services

- A customer service representative acts as an interface between the customers and the company

by attending to their queries and handling consumer complaints. Large companies, especially those

operating in the field of finance, banking and insurance, felt the need to set up call centers in various

parts of the world to expedite the process of handling queries and resolving complaints at an

inexpensive price.

- A customer service representative is expected to provide superior customer service. Job description

varies depending upon the place of work. For instance, a customer service representative, who is

working at a call center that caters to the banking segment, may be responsible for handling queries

regarding bank products and opening, closing and maintaining checking, savings, time deposit and

individual retirement accounts, thus rendering the necessary customer service. Job description would

also include receiving and processing new client accounts, customer retention, implementing

requested changes to existing accounts and performing other account maintenance and clerical duties

as requested. In fact, most companies opt for an automated answering service that diverts calls to a

call center in case the customer calls after normal business hours or a busy signal is detected. The

caller is generally given the option of speaking with an operator who is well-equipped to resolve the

query.

- Technical Service Representative (TSR) works in a Call Center Company that specializes in handling

the technical concerns of the customers. They basically assist customers with electric appliances like

computers, TV, DVD, laptops and other related gadgets.

Queen Medical Center

Doha, Qatar

Receptionist, Insurance coordinator and Call Center

May 2013 - Present

I hereby certify that all the information written here are true and correct to the best of my knowledge.

Irish Camille V. Yambao

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