Customer Service Manager

Shironda M. Hayslett

**** ********* ****

Southaven, MS 38671

Cell: 228-***-****

Email: acf9ig@r.postjobfree.com

Summary

?Over 20 years of Customer Service and Retail experience

?10 years of Supply Chain experience (from warehouse floor to buying

material/supplies)

?7 years of Supervisory Experience

?7 years of commodity buying experience (propulsion, electrical, MRO,

furniture, services)

?5 years of Production/Project Management experience

?4 years of Project Planning experience (procurement and production

progress)

? Operating systems experience: DPR, MRP, MARS, AS400, SAP, Oracle and

Legacy

? Negotiate contracts and delivery

? Build supplier bases for specific commodities

? Develop and implement money & time saving practices

? Validate pricing and supplier selection through competitive bidding.

?Work in matrixed organization

? Strong analytical and problem solving skills

? Detail oriented and organized

? Ability to work independently apply sound judgment as well as

collaboratively in a team enviroment

? Ability to meet deadlines while handling multiple projects

simultaneously

? Responsible with regards to protecting confidential and or proprietary

information

?Previous Collection and Call Center experience ( approx. 6 yrs)

?Previous Front Office experience (Dental Office and Hospital Radiology

Dept) approx. 3 yrs.

Employment History

Buyer

Sysco Foods

Memphis, TN

-

May 2014 to Present

. Responsible for taking action on forecasting and planning alerts in a

timely manner.

. Responsible for replenishment of items assigned to meet service level

and inventory exceptions.

. Identify and order "fill-in" products as needed.

. Communicates and collaborates with the planning organization (i.e.

local market demand).

. Helps maintain purchasing master data quality (lead time, order

groups, etc.)

Huntington Ingalls Shipbuilding Industries

Pascagoula, MS

10/2007 - 5/2014

Material Procurement Analyst (1/2014 -5/2014)-

I managed a team of 20 procurement agents. I assisted with them with the

day to day planning, scheduling and managing the efficient movement of

material from receiving/warehouse to production. Developed raw material

requirements and scheduling requirements from engineering specifications

and production schedules and may have also used Material Requirements

Planning (MRP) systems. I sometimes negotiated lead times with suppliers

and managed schedules for timely delivery. I handled coaching and

performance reviews. I oversaw the scheduling needs and changes as well as

approved weekly timesheets. I was the liaison for the buyers and

production.

Nonconformance Report Coordinator (Back Charge Administrator) (8/2012 -

1/2014)

I was responsible for maintaining a database that housed all NCRs

(nonconformance reports) written in the Pascagoula and Avondale yards. I

processed all MDR (material defected /vendor responsibility) material to

release it to craft on a 7 bill for repair and I follow that action up with

monitoring the work process on the given 7bill, in MARS planning, so that

when the work is 100% complete, I could coordinate a vendor back charge and

recoup the money and labor cost we invested in repairing the material. I

conducted biweekly nonconformance material meetings with the department

managers and the quality department. I participated with process of

retention verification for timely and proper payment of our outside

suppliers. I maintained a database of pictures from craft & quality of

rejected material as well as oversaw the CRAR (process) for buyers to gain

access to this database. I was involved in the procurement, tracking and

receiving of complex procurement material for the Pascagoula and Newport

News yards. I was responsible for tracking the lead time from the point a

requisition is placed as well as the time from when the purchase order is

actually placed with a vendor to the time the material is delivered to us.

Procurement Planning Control Specialist (4/2011 - 8/2012)

I participated with and streamlined special projects for the director and

vice president of Supply Chain and Material Acquisition. I developed and

maintained a database that keeps up with every open exception report that

was written at the Pascagoula, Avondale, as well as Gulfport yards. I was

responsible for working with the receiving department on behalf of the 127

buyers in my department and getting all open exceptions disposition and

cleared. I worked with the buyers and QA to correct NCR material and get it

approved and received so that the vendor can get paid. Sourced and

purchased machinery, equipment, tools, raw material, packaging materials,

parts, services, and/or supplies necessary for operation of an

organization. I compiled and analyzed statistical data to determine

feasibility of buying products and to establish price objectives. Compiled

information to keep informed on price trends and manufacturing processes.

Conferred with suppliers and analyzed suppliers operations to determine

factors that affect prices and determines lowest cost consistent with

quality, reliability, and ability to meet required schedules. Reviewed

proposals, negotiated prices, selected or recommended suppliers, analyzed

trends, followed up orders placed, verified delivery, approved payment, and

maintained necessary records. I maintained a record of all travel taken

by the Procurement dept (where they are going and what supplier they are

visiting. I conducted biweekly milestone meetings with the department

managers and buyers for each working hull. I conducted weekly exception and

nonconformance material meetings with the department managers and the

quality department.

Purchase Order Auditor/Negotiated Savings Specialist (5/2009- 4/2011)

I audited every purchase order awarded that is under $25,000. I maintain a

database of cost savings and avoidances obtained by each buyer to each

individual hull.

I was responsible for tracking the lead time from the point a requisition

is placed and the time the purchase order is actually placed with a vendor.

I am occasionally asked to accompany other buyers on supplier trips to help

in fact finding and negotiations. I conduct biweekly milestone meetings

with the department managers and buyers for each working hull. I conduct

weekly exception and nonconformance material meetings with the department

managers and the quality department.

Subcontract Administrator /Buyer (10/2007 - 5/2009)

I analyzed supplier capabilities and negotiated to establish the best

price, quality and delivery for the company. I met with suppliers to

negotiate the best contract value and delivery date to support the need

date of the vessel for the Navy. I maintained records and files pertinent

to purchasing information. I purchased routine, non-discretionary materials

and supplies. I compiled records and tracked purchasing activities and

pricing data. I was also responsible for negotiating pricing of material

based on historic pricing, synergy savings, and multiple hull purchases. I

checked for savings and avoidances once a requisition was placed prior to

sending the package out for bids. I was also responsible for checking

deliveries of material ordered and shipments received. Within prescribed

limits, I took action to ensure on-time delivery of material. I coordinated

return of rejected or unsuitable orders. I responded to requests for

purchasing data and status of material activities from management. I also

worked in the warehouse on weekends checking shipments against packing

slips making sure that we received what was ordered. I did inventory counts

as well as reconciled quantities in the system.

FedEx Office

Memphis, TN

7/2006 - 12/2008

Sr. Customer Service Specialist/ Sales & Purchasing Clerk/ Fed Ex Office

I was responsible for bidding on jobs and following up on bids, as well as

bring in new business. I assisted with grand openings of new centers. I

mailed "thank you" cards once the customer did business with us. I assisted

in making sure that centers had the correct promotional materials

displayed. I called customers that had work done to make sure they were

pleased with it and that it was delivered on time. I handled phone calls

coming into the center for the Sr. Center Manager (taking messages,

screening, handling complaints). I called other managers with questions

that the Sr. Center Manager may have had, I planned visits with other

centers for the Sr. Center Manager. I opened and replied to emails for the

Sr. Center Manager; I set and confirmed any appointments and meetings for

the Sr. Center Manager, I prepared Excel and PowerPoint presentations and

reports for meetings and anything else that the Sr. Center Manager

delegated to me. I helped do the daily cash reconciliation when needed as

well.

I assisted in with the packaging and shipping of Fed Ex packages. I did

rate quotes for customers. I helped in the self service area with anything

the customer may have needed. I took orders at the front counter and did

some small print projects. I traveled between 6 different centers helping

the Sr. Center Manager in anyway necessary to ensure that every customer

received the "Purple Promise" on every experience.

Education

Master of Business Administration in

Business Management

Canterbury Christ Church University

-

Cheshire, United Kingdom

2010 to 2013

Technical Degree in Cosmetology,

Barber/Stylist

J&J Hair Design College

Senatobia, MS

2005 - 2007

Bachelor of Science in Dental

Studies

Kaplan University -

Davenport, IA

2000 to 2002

Associates of Applied Science in

Dental Radiology

Bryman College -

New Orleans, LA

1995 to 1997

High School Diploma

Moss Point High School -

Moss Point, MS

1991 to 1994

Additional Information

Computer Skills

Excellent PC skills: well versed in

word processing, data base

management (Access), Excel,

Windows, Microsoft Office, HTML,

Outlook and Internet search

engines.

Contact this candidate