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Customer Service Marketing

Location:
Omaha, NE
Posted:
October 04, 2014

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Resume:

Patrick O’Malley **** Titus Avenue

251-***-****

acf9f2@r.postjobfree.com Omaha, NE 68112

Education

Creighton University MBA – Marketing GPA: 3.9 May 2014

Creighton University BFA: Theatre – Stage Management GPA: 3.55 May 2011

Work Experiences

Creighton University – Marketing Department

Account/Project Manager & Marketing Analyst October 2013 – Present

•Work with individuals in 9 Schools & Colleges and individual departments to assess needs, develop and implement marketing strategy.

• Develop processes for marketing department including project prioritization, onboarding and requesting work, and project workflows.

•Manage the work of designers, copywriters, photographers, video producers, PR professionals, and web developers to ensure quality

work is produced on time and within the budget.

•Manage the marketing of the Apple Authorized Campus Store, including the Black Friday sale which saw a six-fold increase in sales.

•Develop and implement plan to provide ROI based reporting on marketing efforts, from campaign level to individual tactics.

Creighton Heider College of Business

Interim Director – Business Development May 2013 – October 2013

•Manage marketing for Creighton Leadership Institute which had over 100 attendees and brought in $35,000

•Create and manage a marketing strategy for the opening of the on-campus Apple Authorized Campus Store.

•Develop, plan, and analyze marketing efforts including website, emails, social, print, event, etc. for Heider College of Business

•Manage a team of designers, copywriters and developers to produce and distribute marketing collateral

Graduate Assistant – Business Development August 2012 – May 2013

•Continue the development and distribution of the website through the development and implementation of a social media strategy to

improve SEO and further develop the digital presence of the College of Business.

•Work with copywriter to develop story ideas generated by college faculty, staff and students to publish online.

•Create, format, and send the bi-weekly College of Business email Newsletter using MailChimp.

•Analyze and report on website traffic, email campaigns, and social media impressions and engagement through the use of Google

analytics and gathering Facebook analytics and other social media data into a Microsoft Excel workbook.

Creighton Center for Service & Justice (CCSJ)

Graduate Intern – Communications Coordinator May 2011 – March 2013

•Manage the 7 member Communications Team, to develop and maintain the public image of the center and promote sponsored events.

•Developed, implemented, and continually updated social media strategy consisting of creating a niche twitter account, promoting

blogging by students, further development of presence on Facebook, and the web through integrated marketing strategy.

•The work of the communications team received an average of 65,000 impressions a month

Nebraska Shakespeare March 2011 – July 2012

Site Manager

•Oversee and coordinate operations for 30,000 attendees on a $19,000 budget

•Hire, train, schedule and manage staff of nine to provide customer service, site security, and prepare the site.

•Negotiate, communicate and coordinate with vendors to ensure mutually beneficial relationships

Project Homeless Connect Omaha November 2009 – April 2013

Volunteer Coordinator

•Coordinate the recruitment, registration, and training of approximately 1,000 volunteers per year.

•Supervise and manage volunteers throughout the training process and one-day event to ensure the 500+ homeless participants

receive the appropriate services, respect, and care.

•Applied for and received grant to develop and implement video reflection booth; enabling creation of a volunteer promotion video.

BlueBarn Theatre June 2008 – May 2012

Stage Manager

•Facilitate and manage all communication between actors, directors, designers, box office staff and business operations by

understanding who needs to know what and “translating” the needs of one party to other parties

•Develop and ensure adherence of schedules: rehearsals, design and performance

•Manage the run crew to enable all scenic, lighting, and costume changes throughout the shows

•Maintain the integrity of the show as seen by the Director while enabling all involved to perform their best work

Additional Skills & Awards

Proficient in Microsoft Office Suite, Adobe Creative Suite, Web Design/Development/Management (CSS, jQuery, HTML, multiple CMS

Systems); Certified in Final Cut Pro 7; Experienced with Soundtrack Pro, GarageBand, iMovie, Kintera/Blackbaud, Imodules/Encompass,

MailChimp, photography, and videography.

Spirit of Creighton Award Recipient – May 2011



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