Customer Service Sales

Graylin Newton

**** ***** ***** *****, ***. H

Hazelwood, MO 63042

*******@*********.***

(314) 368 – 2633

Objective: Seeking opportunity as Senior Customer Service Rep

Qualification Highlights:

• 14 years of customer service experience in fast paced environment

• 14 years of telephone sales experience in fast paced environment

• Excellent communicator with ability to identify and resolve problems

• Possesses the ability to quickly adapt to changing circumstances

• Proficient in Windows, PowerPoint, Word, Excel, Explorer, Netscape, HTML

Professional Experience:

Kelly Service/Express Scripts/CRD Patient Care Advocate 2012/present

• Handled 80 to 100 inbound and outbound call to providers, pharmacies and physician daily

• Accurately obtain and enter patient information, including shipping, insurance and payment information

• Provide patients with price quotes, order status, insurance verifications

• I was responsible for ownership of customer issues and ensuring 100% follow-up to customers

AT& T St Louis Mo/Supervisor/Coach Leader 2010/2012

• Works to develop employees’ skills evaluates performance and provides feedback and oversees resolution of employees’ relation issues

• Provide on-going coaching to each senior consultant on a monthly basis concerning quality, reliability, accountability and sales in productivity. Ensure service levels and performances are met.

• Work with management to implement strategic sales goals

• Tracks and periodically reports progress to management, Special projects as assigned

• Assist in development of programs and process improvement to enhance the level of internal and external customer service provided.

• Promote and encourage a team oriented environment.

• Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customers issue and ensure timely resolution

AT&T St Louis Mo/Senior Consultant 1999/2010

• Sold phone service, internet service plus television service. ¬Consistently attained all monthly sales goals for the phone company segment despite a turbulent economic market

• Up-sold over $100K of accessories and achieved a 90% client retention rate, hot prospect development

• Trained new employees on internal customer relationship management systems, proper sales technique, and management of customer interaction.

• Performed cold calling to customers companies in the Midwest Region. Averaged over 50 calls per day,

• Worked with Account Executives on scheduling virtual meeting presentations, distributing literature.

RELATED COURSEWORK:

¬¬Solution Sales ¬Business Development

¬Marketing Communications ¬The Art of Persuasion

¬Consumer Behavior ¬Brand Management

EDUCATION:

Meramec Community College

¬St. Louis Mo, 63146

¬Major: Computer Technology & Electronics

¬

¬AT&T Conceptual Selling

¬IMPACT, Training for Career Sales Professionals & Manager

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