Customer Service Data Entry

Whitley Flowers

Atlanta, Ga

662-***-****

*******************@*****.***

OBJECTIVE: To obtain a career in which I can use my extensive knowledge of customer service to

ensure a safe and comfortable experience for each customer. AIDET is always my number one priority:

Acknowledge Introduce Describe Estimate Thank

EDUCATION: Georgia Gwinnett College Lawrenceville, GA

August 2012- May 2013

Major: Pre-Anesthesiologist Assistant

EXPERIENCE:

Gwinnett Medical Center –Duluth, GA

Patient Access Specialist

10/12-Present

• Number one priority, customer service to ensure pleasant experience for patients and visitors.

• Interview patients and their personal representative to obtain complete and accurate demographic,

financial and insurance information required for billing and collections.

• Conducts screening for all Medicare, Medicaid and managed care patients for pre-certification

requirements and provider service eligibility, prior to registration.

• Obtains all necessary customer consents and collection of all estimated patient liabilities.

Region IV Mental Crisis Health Center –Batesville, MS

Patient Care Technician

8/10- 05/12

• Record vital signs, height, weight, input output, collect and test specimens, report and record

patients’ condition and patient treatments.

• Help patients with nutritional needs, check deliver food trays and assist with feeding the patients.

• Assist customers with their mobility - turn and positioning, range of motion exercises, transfer

patients to and from wheelchair, assist with ambulation.

• Assist customers with various tasks including: eating, getting out of bed, taking a bath, and

brushing their teeth.

Scott’s Construction Company – Marks, MS

Receptionist

6/09-10/10

• Engaged customers about the company and its products or services that could benefit them.

• Answered customer’s inquiries from incoming calls on multi-line phone systems.

• Set appointments, filed documents, performed record keeping, and extensive data entry

• Performed all duties and responsibilities in compliance with standard safety and operating

procedures

SKILLS: Oral and Written communication skills, 4 years of customer service

Printers, Faxes, Scanners, Copier

Excel, Microsoft Word, PowerPoint, computer/internet savvy, data entry skills

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