Customer Service Maintenance

Jennifer Jim nez Velez

**************@*****.***

Cel:787-***-**** Tel:787-***-****

Professional Summary:

Highly organized, with 4+ years' experience in fast paced working

environments, known for her 110% loyalty and commitment, demonstrates

excellent interpersonal skills, flexibility, and rapid decision-making

ability.

Skills:

. Effective bartering and negotiation skills

. Excellent Interpersonal Skills,

. Knowledgeable

. Fast learner

. Leadership skills Self-starter

. Results oriented

. Knowledge of OSHA requirements

. PC Literate as:

o Word Office,

o Windows

o Lotus Notes

o SAP

o GMRODB (Global MRO Database),

o MP2

o EAM

o Fully Bilingual

Job History:

Aug 2010- Present Cadillac Uniform & Linen Supply (Document Control

Specialist)

. Verifying payment status for our supplier

. Generating purchasing and Maintenance reports

. Maintaining daily inventory of our stock room

. Work with the inventory levels

. In charge of receiving Purchase Orders

physically and in the system

. Issues and documents change orders

. Drafts and submits budget proposals and

recommends budget changes as needed

. Follow up on Purchase Orders

. Ensures accurate data entry into EAM system

. Expedites essential deliveries

. Issue parts

. Generates requisitions

. Negotiate with suppliers

. Generates Open Purchase Orders for contracted

services

. Implement EAM system to our department

. In charge of configurations and training for

the EAM system Coordinating system

configurations

. Close and generate work orders and Preventive

maintenance on EAM database

. Create task instruction for each preventive

maintenance

. Establish monthly and weekly Preventive

Maintenance schedule.

. Add new equipment to the system.

. Ensure the correct process of system

documentation in our accounting, purchasing and

maintenance department

. Performs daily review of mechanic schedules to

ensure 100% labor hours are scheduled.

. Compares required parts list against available

inventory and works with Purchasing Agent to

ensure required parts are in stock prior to WO

start date

. Supports the identification of critical

inventory, optimal stock levels, Min/Max levels

and obsolete parts

. Responsible for creating and maintaining

comprehensive PM plans in CMMS and ensures all

PM routines are consistently reviewed and

improved upon

. Tracks departmental KPI's as identified and

performs analysis for improvement

. Validates SOP'S for the department

. Provides CMMS subject matter expertise for the

site

. Performs other duties and responsibilities as

required

Aug 2009-

Aug 2010 Act 1 (DuPont Electronics)

Document Control

. Closing and generating work orders and

Preventive maintenance on SAP database

. Creating Material Master for new items

. Requesting quotes from vendors to create a

requisition

. Follow up the requisition

. Verifying invoices for the services that we

received in our facility to create a SES for

those invoices to avoid any delay of payments

so the vendors get paid on a timely matter.

. I also do any additional clerical work if

needed for the Maintenance area as well as the

Mechanical Integrity personnel.

Jan 2008

Jul 2009 T Mobile Customer Service

. Calling Customers to ensure the quality of or

service

. Handling customer complaints or any major

incidents

. Providing help and advice to customers

. Training staff to deliver a high standard of

customer service

.

Education: American University Manat Campus

Some Credits on Business

administration

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