Customer Service Sales
Resume:
Ryan Pouros
Beloit, WI ***** Cell: 414-***-****
**********@*****.***
_
Education:
Carthage College, Kenosha, WI
September 2007-May, 2010
Major: Spanish
Major: Japanese
Cumulative GPA: 3.7
• Graduated Magna Cum Laude
• Japanese Language and Culture Club, Co-founder/President
• Performed at: the International Awareness Event, International Poetry and Music
Presentation, and the Japanese Culture Evening Event
• Alpha Mu Gamma Member (National Foreign Language Honors Fraternity)
• Presented at the Alpha Mu Gamma National Convention in Fairfield, Connecticut
University of Wisconsin – Oshkosh, Oshkosh, WI
January 2004-January 2007
• Dean’s List, 4 semesters
• Japanese Club, Co-President
• May Term abroad in Costa Rica
• Member of International Business Association, Spanish Club, International
Business Club, Hmong Student Union
Milwaukee Area Technical College, Oak Creek, WI
September 2002-December 2003
• Honors student in field of Letters and Sciences
Study Abroad Experiences:
Laureate Universidad Interamericana, Heredia, Costa Rica
January 2009-May 2009
• Enhanced experience of culture and history of country through additional
university classes and excursions
• Immersion into daily customs and language by residing with local family
Ritsumeikan Asia Pacific University, Beppu, Japan
March 2006-January 2007
• Advanced Japanese language and culture-rich experience through immersion, university
classes, culture-rich excursions with clubs (Judo, Aikido, Kickboxing, and Chispa
Latina), host family, friends, and on campus living
Work Experiences:
Hospital Patient Registrar- Mercy Hospital and Mercy North, Janesville, WI
November, 2012 – Present
• Efficiently aiding Emergency patients in a high-volume, fast-paced environment.
• Scheduling patient hospital and clinic appointments using Epic and HBO software
• Updating patient status, type, service and doctor orders from Nursing Services
• Accurately verifying, documenting, and loading patient insurance, employment, and
demographics
• Concise Interpreting between Spanish-speaking patients and nurse/doctor (Bridging The
Gap Certified Medical Interpreter)
ESL/ELL Teacher- Beginning Level at Stateline Literacy Council – Beloit, WI
September, 2012 – Present
• Creating and organizing captivating lessons for Beginner Level ESL/ELL adult students
• Teaching adult students essential life skills and English content according to ESL/ELL
specifications
• Teaching Spanish-speaking adults GED level subjects and test preparation
• Promoting/Marketing of ESL/ELL program and other available SLC-Beloit services
Spanish Teacher and Interpreter/Translator at 21st Century Preparatory School, Racine, WI
November, 2011 – July, 2012
• Creating 4th – 8th grade student-relevant Spanish lessons, assignments and tests
• Enhancing student Spanish academic performance by correcting, grading, and explaining
errors in student work
• Improving student behavioral and academic issues
• Translating documents of varying importance for the school
• Interpreting for Spanish-speaking families at parent-teacher conferences and meetings
Flight Service and Systems at Mitchell International Airport, Milwaukee, WI
January, 2010 – November, 2011
• Increasing quality of customer service of airport
• Aiding customers in reaching their departure and baggage retrieval locations
• Efficiently cleaning and restocking planes in time sensitive conditions
• Reducing customer stress by assisting Spanish-speaking and other customers with travel
plan/flight changes
Carthage College, Spanish/Japanese/English Tutor, Kenosha, WI
September 2008-May, 2010
• Tutoring native English-speaking students in beginning and intermediate level
Spanish and Japanese
• Tutoring native Spanish and Japanese-speaking students in advanced English
Menard’s, Hardware Sales, Oak Creek, WI
July 2007-December 2009
• Enhancing Hardware Department and Menard’s customer service
• Bilingually aiding customers in essential product information and location(s)
• Increasing sales in the Hardware Department through upselling.
Contact this candidate