Manager Customer Service

John "Jack" Nauman

*** ****** ****** . *********** ** 27249 . 336-***-****

acf8s2@r.postjobfree.com . www.linkedin.com/in/jacknauman/

Global Supply Chain Manager

Operations Management . Capacity Planning . Lean Manufacturing . Sales &

Operations Planning

Transformational Leadership . Inventory Management . Purchasing .

Negotiations . Continuous Improvements

Multi-site Team Management . Strategy Planning & Execution . Vendor

Relations . Project Management

Union & Non-Union Environments . Supply Chain Tools & Systems .

Distribution & Warehouse Systems Logistics . Network Development . Employee

Learning & Development . ERP . SAP

Operations professional and change agent offering documented success

developing high-performance teams and reliable processes that deliver

quality products on schedule and within targeted costs. Proven experience

increasing profitability while improving operational efficiency through

effective planning, logistics, warehousing and inventory control processes,

and personnel management. Experience spans domestic and worldwide supply

network through supplier performance metrics, service delivery, and

distribution. Drive continual improvements through cross-functional project

management. Exceptional ability to control costs and improve efficiency

through lean methodologies.

Key Luxfer Performance Indicators

. Oliver Wight Certified Capable in Planning & Control, Class A

Certification standard - 2000 and 2013. Led team of Supply Chain

professionals to develop planning, purchasing and inventory control

systems that delivered outstanding business results on time and full

delivery 95% monthly with 95% inventory record accuracy, 95% Monthly

Master Production Scheduling; 95% monthly Production Plan adherence and

98% to 102%; supplier delivery on time 98% monthly. Supply Chain Manager

. Led initiative to find a second aluminum supplier, aluminum being the

sole raw material in Luxfer's product. Oversaw global team charged with

locating and sourcing additional suppliers for plants in the US and

Europe. Qualified three suppliers in the US and Asia; purchased and

tested material. Held high level commercial negotiations and arrived at

agreements on pricing, terms and transportation with each supplier.

Supply Chain Manager

. Created the first Supply Chain department and Distribution Centers.

Combined Planning, Purchasing, and Logistics functions into one

department. Established Luxfer's Distribution Center; leased the real

estate, hired staff, developed the first distribution work instructions,

planned and stocked targeted finished goods inventories, and hired a 3PL

to manage freight routes and rate negotiations. OTIF improved 15% from

75% to 90%; reduced lead-times in target markets from 2-weeks to 24 hours

and slashed Inventory by 15%. IRA increased from 80% to 90%. Supply Chain

Manager

. Implemented Luxfer's first Cycle Count Program based on criteria of

either critical financial value or required for plant production. Cycle

Count Program consistently delivers Inventory Record Accuracy above 95%

and twice yearly physical inventories vary by only .005% from perpetual

inventory to physical count. Supply Chain Manager

. Created a Rough Cut Capacity Production model in Microsoft Excel. The

Rough Cut model serves as a central piece of the sales and operations

planning process and used to forecast production units, and impacts

capital projects, labor hours and financial results. Supply Chain Manager

. Led site team implementation of SAP's production control module; utilize

SAP for all Production Control and Purchasing activities. Production

Control Manager

Career Synopsis

LUXFER GAS CYLINDERS; Graham, North Carolina . July 2000 - August 2014

Luxfer is the leading manufacturer of high-pressure Aluminum Gas cylinders

worldwide with $150MM in global sales.

Supply Chain Manager

Reporting to the VP of Manufacturing, promoted to a newly created position

leading supply chain initiatives for Luxfer's aluminum business in North

America, South America and parts of the Asia-Pacific region. Provided

leadership to a team of five direct reports and 10 indirect reports in

areas of Planning, Purchasing, Logistics, Human Resources, and SAP. Held

shared oversight for a $50MM P&L supporting the manufacturing site; managed

freight budget and weekly P&L forecast.

. Selected to participate in the Luxfer Professional Management

Development program.

. Spearheaded and coordinated the integration of new products into

existing manufacturing sites after the closure of two plants.

Challenged to qualify new products at the local plant and the European

plant. Coordinated the qualification process with Operations and

Engineering while understanding the Customer requirement. Efforts

resulted in a generally seamless transition for the customer and a

savings of millions-of-dollars by closing redundant capacity and fully

utilizing open capacity at the remaining sites.

. Created a cycle count program in SAP to improve inventory record

accuracy for the MRP system and deliver root cause analysis for

resolving inventory problems. Established cycle count criteria and

trained a full-time cycle counter in the counting and root cause

process. Achieved IRA over 95% for the last 60 months and reduced

inventory losses YOY by .5%.

. Developed a rough cut planning model to accurately convey production's

ability to produce the sales and inventory forecasts that could be

integrated into the financial forecast.

. Led efforts to jumpstart production after a fire destroyed a critical

piece of equipment. Coordinated activities of maintenance and outside

contractors working round the clock rebuilding the machine while

overseeing the procurement of critical machine pieces. Restored

production in seven days rather than the month originally projected.

Delivered all year-end sales on time with minimal disruption to Luxfer

and its customer base.

Operations Manager - Luxfer; Riverside, California (August 2003 - September

2004)

Led supply chain and all aspects of operations for a 100,000-square foot

manufacturing facility employing 110 unionized employees. Managed product

transition from the Australian operation to the US after the Australian

facility closed.

Production Control Manager - Luxfer; Graham, NC (October 1996 - June 2000)

Managed, planned, procured and maintained inventory control and logistics

functions at the plant level.

SCHRADER AUTOMOTIVE; Monroe, NC . March 1994 - September 1996

Area Manager, Distribution Manager - Manufacturing

ALEMITE CORPORATION; Charlotte, NC . August 1989 - March 1994

Customer Service Manager

Education, Professional Development & Certifications

B.A. in Communications . University of North Carolina at Greensboro

Luxfer's CI training program facilitated by HOSCA consultants and based on

the Toyota Production Systems

Completed all CPIM classes

Certified ISO 9001 Internal Auditor

Technology Proficiencies

SAP, MS Excel, MS Word, and MS PowerPoint

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