Quality Assurance Customer Service

Donelle D. Brathwaite

917-***-**** (Mobile)

acf8rw@r.postjobfree.com

Professional Experience:

DB QA Consulting Services, Jonesboro, GA

Quality Assurance Analyst 2014 - Present

Manage QA Consulting Services for Major Medical Advertising Company

Participate in QA Project Assignments Test Planning Sessions

Report est results via JIRA reporting system / monitor follow-up test updates

Manage Company accounting system for AR/AP

Wolters Kluwer Global Shared Services

Wolters Kluwer NA

Quality Assurance Project Leader 1999 – 2013

Coordinate all test efforts for the testing of numerous company projects.

Coordinate offshore test team for the creation of test case scenerios, test case creation and test execution, based on SDLC

Coordinate all test efforts for the Production Support of all company products (internal and external customer base)

Participate in project development from on-set (Concept thru Deployment)

Coordinate offshore test team for Business Objects Crystal and Voyager Reports for Company Nationwide

Evaulate all migration documentaion for QA and Production software confirguration

Create and maintain all QA project documents, i.e., Test Stragey, Test Approach,Test Execution Matrix.

Participate and ensure QA tester compliance with CMMI Level 2 process and procedures

Participate and Ensure Project adherence to SDLC for all assigned company projects

Senior Quality Assurance Analyst 1996 – 1999

A full life cycle QA group testing within a Client Server environment.

Assisted in the application development of propriety software CT Advantage™ and CT Desktop™ version software.

Maintained static environment for regression testing of CT Advantage™ and CT Desktop™. This included multiple versions of release software.

Conducted change control and code review for the Windows 95, 3.1, NT workstations and RS6000 Server applications.

Created and implemented test plans, test cases and test scripts for all software testing.

Maintained multiple test environments within the connectivity lab.

Built all software code for testing, all code was built using Source Safe and Visual C++ software

The Dun & Bradstreet Corporation, Wilton, CT

Senior Systems Analyst 1994 - July, 1996

Assisted with the creation of an enterprise wide Intracompany Billing template using Microsoft Excel.

Performed applications support for 200+ corporate customers, including support of Access based applications, Tax Compliance systems, and Gateway 2000 a Purchasing system.

Directed a team to perform testing and Quality Assurance reviews for an Electronic Travel and Entertainment expense reporting system. This included testing of all components; a Visual Basic client, SQL server database, database to host file transfers, and extensive messaging using MS Mail, Microsoft Exchange.

Supervised a team performing Quality Assurance and testing on a state of the art Optical Imaging system which used a Visual Basic client, Watermark imaging database, SQL server index database and database to host file transfers.

Developed and implemented a methodology for the generic process of planning for testing and quality assurance reviews for major developmental projects.

Systems Analyst 1987-1994

Evaluated new LAN hardware and software components. Developed criteria and rating systems for each evaluation and determined recommendations.

Developed and maintained software/hardware database for corporate PC equipment using Powerbase and Lotus 123 software.

Implemented legacy (MS-DOS) access for Windows customers via Bridge software on the LAN.

managed the project to upgrade the tax compliance system from DOS to the Windows version (FDSI).

Maintained all network security access for a 400+ node network.

Conducted training seminars on software usage for corporate office personnel.

Participated in the configuration and installation of the first LAN within the Corporate Office.

Led the upgrade from the 3COM based system to a LAN Manager network 4 years later.

Supported the administration of the security and recovery systems for the LAN.

Instrumental in the migration of a major tax compliance system from the mainframe to the LAN, creating a savings of $125k/year.

Launched a corporate wide customer “Helpful Hints” Newsletter for MultiMate and Lotus

123 customers.

Performed general application support in the use of Microsoft Office products to an extensive and diversified customer base.

Safety Coordinator/Administrative Assistant 1984 - 1987

Act as liaison for National Safety Coordinators of the various Dun & Bradstreet subsidiaries and the Corporate National Safety Administrator, including conducting safety seminars for corporate office personnel.

Participated and scheduled annual National Safety Coordinators meeting (over 500 attendees).

Supervised 5 full-time reception staff members and part-time clerical help.

Administered all corporate listings (i.e., Corporate AMEX Credit Cards, Corporate AT&T cards, Corporate Key Holders, In-Home Computer Equipment) using Powerbase and Lotus 123 software.

Barnes & Noble Bookstore, New York, NY

Administrative Assistant 1979 - 1984

Performed all clerical duties for 5 senior store executives and book buyers.

Standardized and maintained The Barnes & Noble Retail Store Operating Manual.

Supervised and processed weekly payrolls for retail store personnel.

Maintained part-time retail store employee records for vacation, sick days, optional holidays and personal days.

Acted as liaison for retail stores and various outside vendors providing store supplies and services.

AWARDS AND HONORS

Dun & Bradstreet Customer Service Award, 1989

3COM 3Wizard Certification, 1989

CT CLS MarveLIS Award, 2003

WK CTLS Achievers Club 2010

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