J OANA REYES

Contact No : +639*********

Email Address : acf8oi@r.postjobfree.com

E M P LOY M EN T H IS TORY

Mobile Helpdesk

Orchid Cybertech Services Inc.

(December 2010 – July 2013)

• Abide by all Company and Divisional procedures and policies.

• Assist customers with technical issues regarding mobile services.

Quality Control Manager

West of L.A.

(March 2010 – July 2010)

• Monitoring calls and provides coaching points to improve the performance of the Telemarketers.

• Ensures all sales that were processed are valid.

Telemarketing Sales Representative

West of L.A.

(January 2010 –March 2010)

• Work collaboratively with other TSRs and Vendor management to meet evolving company and

Online Green Directories objectives.

• Demonstrate maturity, integrity and character in relationships with all colleagues and customers.

Technical Support Representative

Teletech Customer Care Philippines, Inc.

(March 2007-January 2010)

• Ensures all customer concerns related to technical issues are addressed within the contact.

• Adheres to various operations metrics such as: Average Handling Time, Quality Assurance,

Schedule Adherence, Reliability etc.

E D UCAT IO NAL BACKGROUN D

Bagong Nayon Elementary School

Elementary

Antipolo City

(1991-1997)

Roosevelt College

Secondary Education

Cainta, Rizal

(1997-2001)

Ama Computer College

Web Developing and Programing

College 1st yr-2nd yr

Marcos Highway Marikina City

(2001-2002)

Arellano University

B.S. Nursing

College 1st yr-3rd yr

Sampaloc, Manila

(2003-2006)

PERSONAL I N FOR MAT IO N

Date of Birth : March 20, 1984

Civil Status : Single

Citizenship : Filipino

Height : 5’3

Weight : 149 lbs.

Religion : Roman Catholic

R EFERENCES

Analen Rosal Manager - West of L.A. 091********

Albert Torres Quality Assurance - OCSI 091********

Vivien Deoferio Tax Collection Officer - BIR 090********

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