Sales Customer Service

Ilias Farfouris

**** *. ******** ******* # **** Chicago, IL 60610

Cell phone: 847-***-**** Email: *******@*****.***

Executive Summary:

Multilingual B2B executive with extensive sales experience leading, and

collaborating with client Project Management teams/ channel partners in

multiple time zones including the Americas, Europe and Asia. Foreign

languages: Greek, French and conversational Spanish. I'm a skillful

professional with a multi-domain vertical background that provides high-end

enterprise solutions and has RFP writing experience. A results driven

strategist that develops new markets and deep-rooted business

relationships. Open to relocation. Working permits with no restrictions for

USA and the European Union.

EXPERIENCE:

Telelingua Intl. (January 2012- May2014) - Global Headquarters Brussels,

Belgium.

Director Business Development

. Sold international communication/translation services and SaaS project

management collaboration software to Global companies.

. Acquired new client base of 37 new logos and created a large territory

of clients domestically and internationally in the LifeScience,

Consumer, Packaging, Manufacturing, and Technology verticals to name a

few.

. Integration of solution with ERP, SharePoint, Content Management

Systems to establish Global workflows.

. Sold projects for domestic and international markets like: Europe,

China, Japan, UK, France, Latin America, etc.

. 80% success rate for signing new business in correlation with Trade

Shows attended.

. Ranked in the top 5 of the Global sales team. Generated over $3million

USD pipeline in an extremely competitive market.

. Managed new client acquisitions maintaining a 95% retention rate post

launch. Continuously developed client relationships within various

departments including Marketing, HR/ Training, Regulatory, Supply

Chain, Technical, Procurement, Compliance, etc.

. Delivered compelling value proposition and strategies to senior

decision makers, lead contract negotiations, and closed new business

contracts as well as manage existing clients.

. Wide pool of contacts for immediate utilization. Sold complex services

and generated 100% new business through an aggressive territory plan

by harnessing current network of contacts, market research, event

marketing, strategic networking, trade shows, social networking

(LinkedIn), blueprinting, cold calling and referrals.

IntLingo (March 2011- January 2012) - Global Headquarters Hong Kong, China.

Sales Manager

. Responsible for selling solutions within the full spectrum of

translation services including: localization, terminology management,

multilingual IT testing, creation and management of translation

memories internationalization, and technical advice, development of

automation tools for document management, multilingual typesetting,

and document legalization, printing and distribution.

. Established a successful strategy for the company to enter the North

American market.

. Generated leads, built a pipeline and executed sales in the Financial,

Technology, Medical and Manufacturing verticals.

. Hunter mentality and solutions oriented approach in managing prospects

within large territories.

. Collaborated closely with leadership and internal global teams to

improve workflow and customer service according to entry market

strategy.

The Boffin Language Group, Inc (June 2009 - January 2011) - Global

Headquarters Shenzhen, China.

Major Account Executive

. Provided localization & translation services within the technical

business community including: Website optimization, software

translations and Desk Top Publishing (DTP).

. Delivered compelling value proposition and strategies to CXO/ senior

decision makers, lead contract negotiations and close new business.

. Sales include a $300K annual ($600K TCV) solution including document

translation, interpretation and multi-lingual customer support

. Uncovered RFP opportunities and wrote proposals for Enterprise level

clients (Medtronic, Philips, Motorola, Bloomberg LP, Tomotherapy,

Nuance, Medidata, Lion's Club International, Navistar, UNICEF, and

Government Immigration and Nuclear Regulatory Departments).

. Managed existing accounts (including Konica Minolta Europe, Siemens

Healthcare Division and Cisco) to maximize client retention, repeat

business and revenue growth.

WinScribe Software (July 2008 - December 2008) - Global Headquarters

Auckland, New Zealand.

National Account Executive, Americas

. Sold a centralized, enterprise Dictation platform (including Mobile

platforms, Document Management Software Sales/SaaS solutions).

Presented to C-Level executives on a National Level within the Legal,

Government, and Health-Care verticals.

. Built a pipeline of $ 800,000.00 within the first 4 months of

employment. (Average size deal $20K - $250K)

. Prospects/clients included CXO's, Hospital Departmental Heads

(Radiology, Cardiology and Pathology), and Legal Directors (Dir. of

IT, Dir. of Litigation Support, Executive Directors, Dir. of HR, and

Dir. of Secretarial Services.)

OnShore Networks, LLC (March 2007 - July 2008) - Chicago, IL.

Account Executive Network Integration

. Presented and closed Support Solutions and Internet Business

connectivity (along with Hardware and peripherals) to C-Level

executives within verticals such as: Banking, Legal/ Law, Health-Care,

Construction & Architecture, Financial, Media & Graphic Design,

Commercial Real Estate, Not for Profit and Education.

. Highlights of projects sold: $450,000 contract IT Network Support

contracts and Hardware Sales

. Initiated contact with prospects through cold calls, referrals and

Networking Events.

. Coordinated with Onshore Technical Consultants to provide the best

custom solution to clients. Executed recommendations on upgrading the

existing Network Infrastructure by selling additional IT Network

Support Services, Hardware components or Software.

. Implemented solutions for Network Security /Privacy issues for a

company's V.P.N,W.A.N and L.A.N

Metropolitan Cafe Inc Highland Park, IL / Grille on Laurel Inc, Lake

Forest, IL (January 2002 - December 2006)

General Manager & Operations Manager

. P&L responsibility for $3.8 million hospitality/restaurant operation.

. Managed a team of 2 General Managers and 30 Wait staff on meeting

sales targets and exceeding expected quota.

. Implemented a custom purchasing & revenue program for control of

profitability. Managed payroll requirements.

. Negotiated pricing by calling various Hospitality Vendors to increase

revenue. Saved the company 25% in overall expenses.

EDUCATION

Barat College of DePaul University, Chicago, IL

. Bachelor of Arts Degree in Mathematics / Computer Science Dec.

2001. Coursework in statistical data

modeling, C++ and HTML design. Additional concentration of studies in

Biology, Chemistry, Economics and Marketing.

. Additional languages: Greek & French. Conversational Spanish.

. Barat College Varsity Basketball team member - Team Captain

. International Studies - KVCC Kalamazoo, MI. Also varsity Basketball

Captain and back to back State Champion.

CERTIFICATIONS

. How to became the Ultimate Sales Person

. Enterprise Global Content Management

TECHNICAL SKILLS

. Software experience: SalesForce CRM, Microsoft Dynamics CRM, FileMaker

CRM, iOS, Android, Data.com, ERP, Adobe, Basecamp, SharePoint,

Microstrategy, SAAS, PLM, CAD, Mobile platforms, CMS, WCMS, Magento,

Drupal, Hubspot, Dictation Software, Nuance Dragon Naturally Speaking,

WebEx, QuickBooks, P&L, Payroll, Silverware P.O.S, MS SMB Server 2003,

MS Office Pro.

. Full home office set up.

. Experience selling products to clients from Vendors such as: Apple,

Microsoft, Dell, Cisco, Symantec,, Ingram Micro, Fortinet, Sophos

Anti-Virus and Xerox.

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