Customer Service Manager

Maureen L. Lenhardt

PO Box ******, Naples, Florida 34108

239-***-**** ~ ********@*****.***

SUMMARY

Professional, well organized, results oriented, dedicated individual with extensive experience and diverse

knowledge as an office manager and bookkeeper in hotel, insurance, construction, aviation, company ownership,

and legal fields. Excellent verbal and oral communication; can work with others without supervision, strong

ability to multi task and learn new things.

PROFESSIONAL EXPERIENCE

Hodges University, Naples, Florida

Testing Coordinator (Responsible for Scholarships and Testing), March 2011 – September 2014

• Proctor for entrance exams for potential students with a high level of customer service

• Ensure privacy of the University and testing applicants, being courteous and professional

• Responsible for scheduling testing rooms for graduate students

• Coordinate and assist Admissions and Registrar’s office with testing needs

• Adhere to University policies and procedures, as well as testing guidelines and rules

• Ensure testing is conducted professionally and results expedited in a timely manner

• Responsible for Scholarship award notification and tracking

• Organized manual scholarship process

• Administrator for University Scholarship web based application access (STARS) and processes

• Organized and conducted events for Scholarships such as workshops; produced fliers and other publications

related to Scholarships

• Assist students with Scholarship inquiries, questions, and application process

• Managed and developed all verification processes for the STARS online scholarships

Accountemps, A Robert Half Corporation, Naples, Florida

Office Manager/Bookkeeper, November 2010 – April 2011

• Responsible for all bookkeeping, payroll, finance, data entry, accounting A/R and A/P, phones, and customer

requests for pool contractor as assigned by Accountemps

U.S. Census 2010, Department of Commerce, Naples, Florida

Enumerator, November 2010 – April 2011

• FBI Clearance given as a qualified individual in order to conduct Census investigation activities

• Planned work by reviewing assignment area to determine organization of neighborhoods and locate

households for conducting interviews

• Conducted interviews with residents in assigned areas; followed stringent guidelines/confidentiality laws

• Explained the purpose of the census interview, answered residents' questions, elicited information following

a script, and recorded census data on forms

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• Assessed quality control levels on selected addresses, determined which samples passed or failed, and

maintained records for quality control verification

• Complied with accuracy standards while maintaining high production rates

• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses

incurred in the performance of duties

• Met daily with supervisor to review and submit work, and receive additional instructions

Aztek Communications of South Florida, Inc., Naples, Florida

Office Manager, March 2008 – March 2009

• Acquired material and labor tracking, purchase orders, job cost tracking from retiring company partner.

• Responsible for employee job and service time tracking

• Maintained A/P, A/R, sales orders, invoicing, job costing, legal documents, ownership files, and personnel

records

Prepared and processed bid notebooks for prospective jobs

•

Issued, processed, and maintained tracking of Notice to Owners.

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Created and maintained office manual

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Re organized and maintained all job and customer files

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Provided partners with an insurance policy assessment and forecast report

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Assisted in all areas as needed in team environment

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Advocate Consulting, Inc., Naples, Florida

Aviation Taxation Specialist & Paralegal, February 2006 – January 2007

• Responsible for reviewing clientele insurance policies

• Documented and maintained assigned client’s flight logs and flight calculations

• Prepared report from cash flow questionnaire data

• Generated and prepared compliance report for each assigned client

• Researched client’s business and educational background to prepare aviation business plans tailored to each

assigned client documenting business aircraft ownership for IRS purposes

• Processed company wide special projects as assigned

• Assisted in all areas as needed in team environment

EDUCATION

Hodges University, Naples, Florida

Masters of Business Management, Magna Cum Laude, 2012

Bachelor of Science, Business Management, Cum Laude, 2010

Associates of Science, Business Administration, Cum Laude 2009

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AFFILIATIONS/CERTIFICATIONS

Hodges University

• Scholarship Committee – Secretary and Member

• Business Club – Board Secretary and Member

• Ambassadors Club Member

Dale Carnegie Sales and Small Business Management Course

Notary Public

National Notary Association, Member

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