I have a wealth of experience in developing new business partners and
Resume:
John Pickett
Coushatta, LA ***19
I am acutely aware that my resume does not reflect my work ethic and my professionalism. I have
endured over the past 2 years multiple layoffs, mainly due to the instability in the Acute Care
Psychiatric Industry in the Greater Houston Area.
After 11 years at IntraCare Medical Center Hospital, the hospital closed due to CMS violations by the
Nursing Department. I was then contacted by Westbury Hospital where I was laid off after reporting
suspicious Medicare activity involving a couple of my employees and corporate management. The
facility was raided for these activities 6 weeks after I left. I was recruited by the ownership of Cambridge
Hospital which was struggling to build census from single digits despite being open for 7 months. We
successfully built up a profitable census and reached highs in the forties within 11 weeks; however, the
business department inaccurately billed most of the new business as was forced to resubmit the billing.
This left little cash flow to support the hospital and all non-clinical departments were disbanded. After 12
weeks of growth with RX Care all the Marketing Staff throughout the country was laid off after
management miscalculated the expenses of the aggressive expansion efforts of 2014.
I am very skilled at strategy development and implementation, customer service, branding, networking,
presentations to individuals to large groups, recruiting new business partners and maintaining these and
existing accounts, managing small and large groups of employees, staff training and development, and
managing the operations and the development of multiple sites.
I would appreciate the opportunity to speak with you regarding a position with your entity and am
confident that, if hired, you would be very satisfied with my efforts and results.
Thank you for your consideration.
John Pickett
JOHN R. PICKETT
166 Nick Lane
Coushatta, Louisiana 71019
318-***-**** Home *******-**@*********.***
281-***-**** Cell
SUMMARY
Experienced Marketer and Community Relations Manager with a depth of experience in
marketing various programs to a wide variety of consumers. Expertise in developing
relationships with internal and external customers while providing quality treatment
services. Skillful in marketing and promoting programs to address the needs of specific
populations.
PROFESSIONAL EXPERIENCE
Rx Care Pharmacy, Bossier City, Louisiana 2014
Marketing Operations Manager
• Brand and establish awareness for two specialty pharmacies in
Northwest Louisiana, Texas, and Arkansas
• Create and train local staff on protocols to make sure that all
communications, collateral, and reporting reflect the beneficial attributes
of both pharmacies along all medical specialties.
• Coordinate between corporate office and pharmacies to make sure that
all area goals are clearly defined and attainable.
• Create and implement strategies to build and maintain professional
relationships to insure success along all medical specialties.
• Create and implement reporting guidelines to effectively communicate
with Senior Administration the depth and success of efforts in the local
markets.
• Follow up on recent transactions to insure consumer satisfaction.
IntraCare North Hospital, Houston, Texas 2013
Community Relations
Coordinate Community Relations activities for 85 bed acute care psychiatric facility.
• Maintain established accounts and develop new sources for revenue.
• Negotiate contractual relationships to forward to senior level management for
development.
• Conduct educational seminars and other events to promote hospital services.
• Establish and maintain a role as liaison between referral sources and IntraCare Behavioral
Health.
• Maintain reports on day to day operations and trends in specific markets.
John R. Pickett Page 2
Cambridge Healthcare, Houston, Texas 2013
Contract Director of Business Development
Oversee business development for new 150 bed acute care psychiatric hospital.
• Build census through strategic market saturation of entities and programs which can
benefit from acute care psychiatric services.
• Negotiate contracts to stabilize census and incrementally build census.
• Build staff for Business Development Department and orient staff to strategies for
successful development of resources to make sure that census has steady growth.
• Recruit Medical Staff and assist in making sure appropriate credentialing materials are
acquired.
• Analyze data and develop strategies based on available data.
• Develop reports to effect communication and goals to senior management and monitor
staff to make sure efforts are maximized while in the field.
WESTBURY COMMUNITY HOSPITAL, Houston, TX 2012
Director Community Relations
Westbury Community Hospital is a 137 bed Medical/Psychiatric hospital system with the main
facility located near the Medical Center and two Partial Hospitalization Programs, located in
Baytown and Southwest Houston.
• Oversee all operations for Community Relations, Outreach and PHP.
• Track referral data and transmit it to staff for appropriate follow up.
• Track and maintain data on all referrals and trends and compile them into appropriate data
files.
• Report directly to Senior Management on all trends, strategies, information which reflect
the census of the facilities.
• Supervise all Marketing, Community Relations and Community Outreach staff.
INTRACARE HOSPITALS, Houston, TX 2001-2012
Director Community Relations
IntraCare Hospitals operates two facilities, one in the Medical Center with 142 beds and one in
Cypress Creek area with 60 beds. This hospital system is a full service, not for profit organization
offering a continuum of in-patient mental health services. In contractual arrangement with Primary
Medicine Clinic, the Community Mental Health Services team
provides out-patient group, individual and family therapy conducted on site at community
locations.
• Oversee Community Relations and Community Education Department as well as oversee
outside programs and affiliated intensive outpatient programs.
• Track referral data as well as develop prospects and assists staff in maximizing their time
and efficiency.
John R. Pickett Page 3
• Maintain staffing of the department including hiring, training and oversee staff progress
through the monitoring of reports and occasional oversight of staff in the community.
• Report directly to the CEO and strategize around programs that are cost efficient and
profitable.
• Track expenses of staff and department and make sure budgetary restraints are adhered
to.
• Work with various directors throughout the system to make sure that services and
programs work seamlessly together.
• Initiate weekly meeting with administration and staff to make sure that corporate objectives
were achieved.
LIGHTHOUSE FOR THE BLIND OF HOUSTON, Houston, TX 1998-2001
Director of Deaf Blind Program
Founded in 1939, The Lighthouse of Houston is a private, nonprofit rehabilitation center
dedicated to helping blind and visually impaired people live independently. The Lighthouse serves
approximately 7,000 people each year and is a member agency of the United Way of the Texas
Gulf Coast.
• Managed all operations for two assisted living facilities as well as programming for an
activities program for Lighthouse clients.
• Re-established good standing with regulatory agencies as licensing status was in doubt
when this position was obtained.
• Established new policies and procedures to improve the care of clients and assisted the
direct care staff in giving the highest quality care to the clients.
• Successfully completed transition of Regulatory Agencies from the Texas Rehabilitation
Commission to the Texas Department of Human Services, Long Term Regulatory.
• Served as Chairman of the Safety Committee.
• Marketed program to all potential Lighthouse donors and consumers.
WEST OAKS HOSPITAL, Houston, TX 1993 – 1995
Transition Program Supervisor
(Left due to programmatic changes)
A psychiatric hospital with 160 beds located in Southwest Houston owned by PsySolutions, Inc.
• Designed and implemented a short-term residential treatment program for emotionally
disturbed and chemically dependent adolescents.
• Coordinated Day Treatment staff, Administration, facilities, medical staff, psychiatrists and
psychologists to assure the best possible care for the patients.
• Staffed the residential facility and provided supervision of medications on a regular basis
to determine that they had been administered properly.
EDUCATION
Alief Hastings High School, Graduate 1982
Dallas Baptist University, Graduate 1993 B.S. Psychology/Business Administration
References provided upon request
Contact this candidate