Customer Service Manager

Skills

. Strong work ethic, positive attitude, motivated, enthusiastic, ability to

listen and a desire to learn

. Ability to build excellent working relationships, working effectively as

part of a team in a high paced environment or on my own.

. Effective organizational and time management skills for myself and my

team to ensure deadlines are met and high quality of work is produced.

. Excellent customer service skills including communication, emotional

intelligence and collaboration.

. Fiscally responsible, managed work and studies for past 7 years

. Proficient with Microsoft Suite of tools

Education

. 2011 - 2014 York University - Bachelor of Arts, Major in Sociology

. 2010 - 2011 Ryerson University - Chang school of Continuing Education

. 2008 - 2010 George Brown College - Diploma, Social Service Worker

Experience

Customer Service

. A dedicated individual in helping exceed every customer's expectation in

creating a memorable experience.

. 10 years of customer service and managing client queries and complaints,

often diverse and complex in nature.

People

. Experience in managing teams effectively including employee scheduling,

payroll and training.

. Interviewing Clients to Obtain employment history, educational background

and career goals

. Identifying barriers to employment and assisting clients with job

readiness skills, job search strategies, resumes drafting, interview

preparation

. Responsible for the review of resumes and the hiring process.

Business

. Administering and interpreting interests of clients, administering

aptitude test

. Collecting Labor Market information regarding job openings, entry and

skill requirements

. Responsible for opening and closing business, balancing cash &

receipts, managing inventory

. Initiating, developing and executing on new ideas, to improve the

business and satisfy customers by executing promotional material,

presentations and projects.

. Experience in coordinating projects by introducing new material and

presentations to the team.

. Manage inventory markdowns, shipments, back stock.

Summary of Work

. 2014 -Present New Realm Vocational and Management Services Inc./

Vocational Technique

. 2011 - Present Firkin on King - Bartender/Closing Manager

. 2007 - 2010 O'Grady's Tap and Grill - Bartender/Closing

Supervisor

. 2006 - 2007 Urban Planet - Assistant Store Manager

Summary of Volunteering

. St. John's Chrysostom Catholic District school

Assisted with the grade one and two class and provide additional support to

students and teachers

Provide children with learning tools that promote their cognitive, social

and emotional development.

Deliver individualized instruction in all areas of the curriculum

. South Riverdale Community Health Centre

Attend, present and complete necessary documentation for case management

team meetings.

Work as an effective member of a mult-disciplinary team of the Harm

Reduction team and women's drop in.

Conducted interviews with service users to assess and review their

situation.

Provide information and Harm reduction material to service users and sex

workers

. St. Monica's

Organized the food bank and provided food for service users or family's

with proper food amounts.

Offered information and counseling with clients issues such as drug

addictions; land lord and tenant issues

Answer telephone, provide information; prepare and maintain files and

records.

Undertook and wrote assessments

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