Kimberly Oliver

206-***-**** acf8dn@r.postjobfree.com

MARITIME MANAGEMENT SERVICES

HR Generalist /Travel & Immigration – July 2013 – Present

Research, hire, and process crew for multiple vessels, & maintain crew schedule for

vessel rotation

Communicates with mariners and operations staff assignments, training and general

qualifications

Coordinating travel arrangements and documents for crew members, agents, and the

vessel for cost-effective crew travel

Research and execute proper documents for entry visa requirements for those countries

where the vessel will be working

Flag State Applications – Vanuatu, Panama, Bahamas

Update and maintain NS5 database with prospective candidates and communications for

new applicants

Build relationships with manning agencies world wide

Work within ISO and MLC company guidelines

Manage HR Inbox Daily

Place Advertisements for open positions

Payroll

Reviewing weekly travel invoices for accuracy

Weekly meetings w/HR Director about ongoing status

ALLEN MARINE TOURS and dba ALASKAN DREAM CRUISES

Sitka and Juneau Division January 2011 – September 2012

Director of Hotel Operations & Guest Programs – Sitka Division

I oversaw all development and delivery of hotel operations and guests programs from the minute

guests landed in Sitka, cruised, and departed. I set F&B brand standards, purchasing, delivery

and service, and monitored vessels to ensure cost-effective ordering and budgeting. I developed

itineraries/destinations, shore excursions for guest experience, and developed long lasting

relationships with vendors to execute shore excursions.

Retail Supply Manager – Juneau Division

Kimberly Oliver

206-***-**** acf8dn@r.postjobfree.com

I oversaw the retail supply chain for the 12 vessels in their day boat tour operations, and their 2

vessels in their Alaska Dream Cruises division. I communicated objectives to key personnel in

procurement, logistics & distribution, negotiated contracts with vendors to reduce cost and

maximize efficiency. Developed policies, procedures, and create a budget workbook for tracking

costs and sales onboard the Juneau division fleet.

CRUISE WEST, Seattle, Washington –

January 2007 – September 2010

Sr. Manager of Hotel Operations

I was responsible for the overall development and delivery of hotel services onboard the vessels.

I lead and coached the hotel managers, along with applicable Seattle operations staff throughout

the year. I made sure that the vessels were adhering to the corporate brand standards in guest

satisfaction, hotel budget, and hotel staffing. I also collaborated with guest programs and product

development managers to ensure maximum guest satisfaction was attained.

Quality Assurance/Guest Relations Manager

My responsibilities were to manage guest relations by responding to all guest correspondence,

inquiries, complaints, and praise in a highly personalized manner. I kept an organized record of

all guest issues, concerns, and requests. I was the on-call contact for guest related issues that

occurred while a tour was in process, and acted as a liaison for emergencies.

Hotel Manager.

While working onboard the vessels, I oversaw supervising hotel staff, making sure that they

adhered to CDC/FDA health standards and company brand standards. While working with the

Master onboard, we maintained a high level of training, safety awareness, and morale with our

crew. In the Alaskan offseason, I was the shore-based transportation manager, and assisted the

HR department as a recruiter for potential onboard crew, and sourced employment opportunities

on the internet.

Skills

Microsoft Office – Outlook, Word, Excel, Power Point, One Note

Certificates

MLC, 2006 Certified

Washington State Insurance Producer License #831626

India Tango Basic Fire Fighting

CPR/1st Aid

Personal Safety and Social Responsibilities

STCW 12 hour Personal Safety Techniques

Marine Pest Management

24 hour STCW Medical Care Provider

Kimberly Oliver

206-***-**** acf8dn@r.postjobfree.com

8 hour Crisis Management & Human Behavior

Proficiency in Survival Craft #04151018

ServSafe #0655 – Expires 2015

TWIC Card Expires 2014

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