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Customer Service Insurance

Location:
Lebanon, PA
Posted:
October 03, 2014

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Resume:

PRATIBHA PATEL

**** ***** ****

Hellertown, PA **055

acf863@r.postjobfree.com

215-***-****

OBJECTIVE: To obtain a Drug Safety Associate position to promote growth, stability and development.

EDUCATION: BiotechPharm Institution

Drug Safety and Pharmacovigilance certification.

2001-2007 University of The Science in Philadelphia

Philadelphia College of Pharmacy

Philadelphia, PA

Doctor of Pharmacy

1994-1999 Temple University, Philadelphia, PA

Bachelor of Chemistry

Summary Skill:

Comprehensive knowledge of international drug safety FDA and pharmacovigilance principle and regulations

Extensive knowledge of drug safety and drug development process and procedures.

Knowledge to monitor and track Serious Adverse effect and non serious adverse effect and other medically related project information

Excellent written and verbal communications skills.

Basic knowledge of computer and database

Good organizational management skills, problem solving skills and analytical thinking skills.

RELATED EXPERIENCE:

Feb2014- Wal-Mart Pharmacy, Easton PA, Pharmacist

Present Take verbal orders from doctors over the phone. Counsel customers, Customer

Service. Assist customers to choose right over-the-counter drugs. Suggest

Doctors for equivalent products if drug not covered by insurance. Call

Insurance companies for any dispute of claims. Follow procedures for

Compliance with Federal and State regulations and guidelines. Help the remodel team with the remodeling of the Pharmacy. Ability to work independently.

Dec 2011- Plumstead Pharmacy, Plumsteadville, PA, Pharmacist (Owner)

Sep 2013 Same as Wal-Mart Pharmacy and Walgreens Pharmacy

MTM, Doctor detailing and develop good working relationships with physicians and other healthcare professionals. Contracted with vendors for OTC, RX and herbal product. Counsel customers with herbal and medical supplies. Participate in community events. Returns outdated merchandise. Reviews loss prevention reports to identify and minimize loss. Maintain inventory. Basic compounding of prescription drug. Ensure proper handling of receipt, storage, shipment, and dispensing of controlled drugs; complies with the Controlled Substance Policy statement. Follow all government regulations including HIPPA.

Jun 2009 Walgreen’s Pharmacy, Bethlehem. PA, Pharmacist

Oct 2011 Same as Plumstead Pharmacy and Wal-Mart Pharmacy

Assist other Pharmacists and technicians to maintain a good workflow within the

Pharmacy department. In absence of Pharmacy Manager maintain responsibility

for the pharmacy operation. Conduct special assignment as requested.

Feb 2007 Walgreen’s Pharmacy, Levittown, PA Pharmacy Intern

Dec 2008 Entered prescription in the computer. Assisted pharmacist and other

Technicians fill scripts. Customer service. Take verbal orders from doctors

over the phone. Counseled customers for the right over-the-

counter drugs. Handled cash. Call insurance companies if drug rejected or

not covered

Sep 2003 Giant Pharmacy, Levittown, PA, Pharmacy Intern

Feb 2007 Same as Walgreen’s

Aug2000 Mutual Pharmaceuticals, Philadelphia, PA Analytical Chemist

July2001 Conducted analytical testing of finished product which included

Instrument such as atomic absorption, gas chromatography, solid-state analysis,

X-ray crystallography, basic IR and NMR spectroscopy. Prepared and reviewed analytical to ensure compliance. Worked as a team with finished product department to have effective and productive results for the company.

May 2000 SmithKline Beecham, Conshohocken, PA

July 2000 QA Compliance, Calibration of instruments. Prepared, reviewed SOP validation and stability documents. FDA readiness project.

Maintained references standard system. Analytical testing of raw materials.

REFRENCES: Available upon request



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