Customer Service Representative

Sterlanda St.Charles **** N.W **th Court Sunrise, Florida 33313 754-***-****

Objective: To obtain a career position that allows me to demonstrate my customer service skills with an established company in a professional environment with room for growth and development.

Experience:

2013 Marshalls Tamarac, Florida

Salesperson/Cashier

● Helping customers/Customer service

● Selling merchandise

● Stocking/Inventory

● Organized. Maintain store cleanliness and presentation

● Complete tasks in a timely manner with minimal supervision

● Lift/carry/moves boxes

● Accepted cash, credit cards and debit cards for payment and processed accordingly

● Provided courteous, friendly and professional customer service to all customers

2010 – 2012 Comcast Davie, Florida

Customer Service Representative/Sale

● Greet customer warmly and ascertain problem or reason for calling.

● Providing courteous, friendly and professional customer service to all customers on every call.

● Receive inbound calls. Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

● Document all calls with regards to participant inquires accurately using Call Tracking System.

● Meet individual/team sales quotas

● Developed, Established and maintained profitable relationships with customers on behalf of the company

● Guarantee satisfaction and value for our customers.

● Manage telephone calls professionally, efficiently and with good communication skills.

● Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

2009 – 2010 Beauty Supply Margate, Florida

Salesperson/Cashier

● Helping customers/Customer service

● Selling merchandise

● Stocking/Inventory

● Organized. Maintain store cleanliness and presentation

● Complete tasks in a timely manner with minimal supervision

● Lift/carry/moves boxes

● Accepted cash, credit cards and debit cards for payment and processed accordingly

● Provided courteous, friendly and professional customer service to all customers

Skills/Qualifications:

● Excellent customer service skills

● Office skills including filing, typing, organization and other office duties

● Communicates well with others; great team/individual player

● Eager to learn new skills

● Hard worker, follows instructions easily

● Great problem solving and decision making skills

● Time management skills

● Working knowledge of computers

● Effective verbal, written and listening communication skills.

Personal Strengths:

● Positive & Professional Attitude

● Trustworthy & Honest

● Dedicated

● Highly Responsible

● Well Organized

● Self starter. Motivated.

● Detail Oriented

● Flexible. Great with time management.

● Hard Working

● Patient

Education & Training Experiences:

● 2009 – 2013 Broward College Coconut Creek, Florida

● 2006 – 2008 Homestead Senior High Homestead, Florida

REFERENCES AVAILABLE UPON REQUEST

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