Customer Service High School
Resume:
KAREN PEREZ
New Brunswick, NJ ***01
*****.*.******@*******.***
PROFILE: Professional with strong organization and management skills,
seeking a position within the company to leverage my years of broad
customer service and to further my scope of my professional skills.
EDUCATION:
Northwest Vista College, San Antonio, Texas
Associate of Science, Concentration Pre-Med
January 2012- August 2012
Gibbs College, Boston, Massachusetts
Associate of Science Degree
August 2007- May 2009
Piscataway Vocational and Technical High School, Piscataway, NJ
High School Diploma
Graduated May 2006
PROFESSIONAL EXPERIENCE
Cenlar, Ewing, New Jersey
December 2012- October 2013
Loss Mitigation Specialist
* Inbound/Outbound contact with Collection, Foreclosure, and Bankruptcy
borrowers/members by phone using a professional and customer service
oriented manner, in an attempt to persuade them to cure their loans, and
in an effort to avoid potential foreclosure and REO exposure.
* Review relevant information and offer all available possible options,
conveying information effectively ultimately to resolve missing documents
to complete a modification or to offer Foreclosure alternatives and also
to Bankruptcy loans if any was available.
* Servicing FHA, GSE, and Asset Loans in all areas of the loan with the
loan modification review, handling missing documents, short sale
assistance, payments and all of the foreclosure inquiries.
* Providing Spanish speaking borrowers/members assistance
* Perform other duties/projects as assigned
Wells Fargo Home Mortgage, San Antonio, Texas
October 2010- August 2012
Loan Servicing Specialist III
* Responding to phone inquiries from customer and third parties, answering
questions pertaining to all areas of loan servicing including payment
research, taxes, payoffs, prepayments, adjustable rate loans on
foreclosure bankruptcy loans.
* Handle all of Chapter 7, 11, 12, & 13 Bankruptcy loans. Also assisted
processors with dockets when needed due to the capability of reading,
understanding, and evaluating Bankruptcy pleadings and other legal
documents.
* Made contact with other Company departments, outside counsel, Bankruptcy
Trustee, Attorneys as well as the customer and the customer's bankruptcy
counsel, and verified all notices are properly filed with the courts
within the acceptable time frame
* Researching and analyzing problems and recommending solutions with high
degree of accuracy and control.
* Placed outbound calls to notify borrowers of loan status
* Helped new team members with their inquiries
* Recognized as the Employee of the Month 4 different times.
* Consistency as the top performer
Wells Fargo Home Mortgage, San Antonio, Texas
September 2010- October 2011
Loan Servicing Specialist II
* Provided loss mitigation services to customers inquiring for Hamp,
Map, Short Sale, Assumptions.
* Answer inbound inquiries from borrowers and third parties regarding
status of the loss mitigation, loan modification and foreclosure
process.
* Interview borrower to understand borrower's specific situation;
identify and request the appropriate documents required for loan
modification review.
* Achieved score card matrix targets consistently; recognized with top
scorecard of the team.
Snelling Staffing Services, East Brunswick, New Jersey
November 2009- May 2010
Secretary
* Responsible for Spanish speaking employees.
* Translated all Spanish applications into English and inputted them
into database.
* Performed administrative and clerical duties.
Holiday INN, San Antonio, Texas
June 2009- October 2009
Front Desk
* Was responsible for booking internet and phone reservations
* Welcomed and received guest on their stay
* Was in charge of making sure guest left with a positive experience
Vecina's Beauty Supply, Jamaica Plain, Massachusetts
June 2008- February 2009
Administrator
* Was responsible for translating orders from Spanish to English
* Responsible for keeping and maintaining all inventory
* Came up with creative ideas to sell products
Aldo Shoe Store, Boston, Massachusetts
August 2007- February 2009
Store Manager
* Created all employees schedules
* Organized weekly conference calls with area supervisors
* Made sure weekly goals were met and exceeded
* Made sure store's presentation was always immaculate
PROFESSIONAL SKILLS
* Experienced with foreclosure/bankruptcy loans with chapter 7, 11, 12,
and 13
* Experienced managing a pipeline of work
* Knowledge of Microsoft office, P309, CPI/MSP
* Ability to analyze credit documents and solve problems
* Able to adapt, and meet multiple priorities and critical time
deadlines
* Experienced with liquidation and loss mitigation
* Excellent verbal and written communication skills and organizational
skills
* Administrative experience or interacting with customer/people
* 2-3 years of managerial experience
* Bilingual in English and Spanish
Contact this candidate