Stacey Labbe

**** ********* **, *** **********, Maine 04260

207-***-****

acf834@r.postjobfree.com

Objective

Looking for a position that will use my skills in customer relations that will allow me to grow within your organization.

Skills

•Strong in Microsoft Outlook, Word and Excel

•Excellent time management skills

•Effective problem solver

•Exceptional telephone etiquette

•Strong account analysis skills

•Strong client relations

Work History

Customer Service Support/Collections, 2008 Current

OTT Communications New Gloucester, ME

• Maintain information relative to account status to ensure appropriate actions

could be taken; notices, disconnection, reconnection.

• Ensure superior customer experience by addressing customer concerns,

demonstrating empathy and resolving problems on the spot.

• Perform all daily tasks with competence; including daily register balance and

receivable discrepancies.

Collections Representative, 2007 2008

TD Banknorth – Falmouth, ME

• Called all delinquent mortgage and auto loan customers to come up with an

effective plan to prevent foreclosure and repossession.

• Handled large call volumes in a timely and professional manner.

• Effectively used skip tracing to locate customers.

Customer Service Representative, 2002 – 2007

Mechanics Savings Bank – Windham, ME

• Executed customer transactions, including deposits, withdrawals, money orders

and checks. Opened all new accounts.

• Continued education on current banking products and services through CFT

courses.

• Investigated and resolved inquiries and complaints in an empathetic manner.

• Adhered to all confidentiality requirements at all times.

• Assisted the Teller Line with balancing of the vault.

Education

Associate of Applied Science: Paralegal Studies, Current Student

Penn Foster – Online

References are available upon request

Contact this candidate