Customer Service Manager
Resume:
ACKEEM J. BALL
******.****@*****.***
Houston, Texas 77081
Phone: 713-***-****
SUMMARY: General Manager with proven track record in building established
and new businesses, developing and delivering upon aggressive strategic and
financial goals, and exceeding expectations. I have delivered results
through exceptional strategic, organizational, team building, and problem-
solving skills.
QUALIFICATIONS
Hotel Management, Restaurant management, Retail management,
Accounting, Business management and customer service
EDUCATION
1995. High School Diploma, L.E. Rabouin High School New Orleans,
LA
1998-2003 Accounting and Business Administrations, GPA 3.90,
Southern University at New Orleans
2012-present Marketing and Management, University of Phoenix
Online, GPA 4.0
PROFESSIONAL EXPERIENCE
2012-2013 Security Storage
Assistant Manager
Houston, TX
Managed storage facility with over 150 units. Acquire new
customer accounts and managed existing customer accounts.
2010-2012 Aarons Sales and Lease
Accounts Manager/ Assistant Manager
New Orleans, LA
Strategically manage the accounts department by preparing
and leading my team so that we achieve and exceed our
company's goal. Responsible for the acquisition and
maintenance of all customer accounts. . Collecting and
reselling customer agreements
2007-2010 B N Management Company
General Manager/ Regional Trainer, Days Inn New Orleans
New Orleans, LA
Managed a 142 room property with a staff on average of 35
members. I am Responsible for daily hotel operations,
along with sales, accounting, human resource, and
engineering I implemented several programs to help other
hotel managers to better manage their staff.
2005-2007 Cajun Lodging, LLC
General Manager, Best Western Inn
La Place, LA
Managed every aspect of the hotels operation, which
included but not limited to housekeeping, maintenance,
front desk, and food and beverage departments. Manage all
A/R accounts, handled inside and outside sales..
2005-2006 First Data Inc.
Senior Collector, Telecheck Corporate Division
Houston, TX
Lead a team of 10 collectors, collecting over 2.5 million
in Non-Sufficient Fund corporate checks monthly,
performing skip traces, exceeding corporate goal by 30% on a monthly basis.
Full knowledge of the Fair Debt Collection Practices Act
(FDCPA) and Fair Credit Reporting Act (FCRA)
2004-2005 Cajun Lodging, LLC
General Manager, Hampton Inn La
Place, LA
Manage all aspects of the hotels operation; professionally
handle all guest service issues, prepared forecasting
reports for upper level management and sales department.
Maximize revenue, and preparing P&L reports. Certified in
System OnQ property management system.
1999-2004 Regional Director of Operation, Tahoe Investments Inc.
New Orleans, LA
Managed a group of four retail stores each with an average
of about 14 employee per store. Responsible for all store
operations. Managed all accounts and quality assessments.
Developed and implemented training programs for all staff
including management. All stores revenue increased while
under my direction.
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