Customer Service Manager

Lucy Pitera

***A Rivervale Court

Scotch Plains, NJ 07076

Cell 908-***-**** Email: **********@*****.***

Objective: To obtain a full time position within an establishment where I can utilize my current experience

and have a potential to exel.

Education: Kean University 1995-1996

St. Mary of Assumption High School 1991-1995

Career History:

Gastro-Surgi Center, Mountainside, NJ February 2014-Present

Insurance Verification/Billing Department

Verified benefits for all patients having procedures in the facility

Obtained authorizations, pre-certifications and referrals

Notified patients of their financial obligations: co-pays, deductibles, co-insurance

Accessed Navinet to obtain information regarding patients policies

Acted as receptionist entering demographic information and collecting payments for procedures being

performed

Corresponded with physicians offices regarding insurance matters, pathology/lab result

Summit Medical Group, Berkeley Heights, NJ April 2008-September 2012

Corporate Health Coordinator

Acted as a receptionist & performed secretarial functions such as typing letters, documents, entering data, copying and collating for Corporate and Employee Health

Greeting Executives and escorting them throughout the facility, gathering of test results, encounter forms

and collating for physician review

Demonstrated working knowledge of scheduling, booking, rescheduling/cancelling appointments of new

hires, executives and employees

Answered telephones, directed/transferred calls appropriately, took messages accurately

Maintained Employee and Corporate Health records

Demonstrated a high level of customer service skills of internal/external customers

Obtained, verified, and updated patient information, maintained confidentiality according to policies

Patient demographics

Pre-registration of patients

Chart entry and member record access

Hippa consents/patient representative

Chart entry and member record access

Entered diagnostic test procedures and supplies into orders system

Demonstrated a working knowledge of the insurance grid for all services performed

Established and maintained a positive working relationship with physicians, staff and patients

Protected the privacy and confidentiality of all patients and employees

Communicated any problems, equipment concerns or issues to manager

Kessler Rehabilitation Center, Clark, NJ February 2000-2008

Office Administrator /Front Desk Manager

Assistant to physical therapist/clinical manager

Tracking all patient visits, payments, referrals, pre-certifications and authorizations

Billing and collections

Insurance verifications, authorizations, pre-certifications and referral for all therapy procedures

Daily correspondence with physicians, insurance companies, nurse-case mangers, adjusters and lawyers

Banking deposits

Recording weekly stats

General office duties including: customer service, filing, copying, faxing, answering the telephone,

scheduling/cancelling/rescheduling appointments

Doctor’s Choice, Rahway, NJ November 1996-February 2000

Administrative Assistant

Responsible for all front desk duties

Assistant to Chiropractor/Podiatrist/Osteopath and office manger

Scheduled appointments, surgeries, diagnostic tests/procedures

Billing, collection and banking deposits

Insurance verifications, referrals, authorizations and pre-certifications

Developing X-rays

General office duties including: customer service, filing, copying, faxing, answering telephones,

scheduling/cancelling/rescheduling appointments

Bayway Pharmacy, Elizabeth, NJ December 1995-April 1997

Customer Service/Pharmacy Assistant

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