Customer Service Representative - ability to work with customers

VLADIMIR KRUPITSKY

* ******* ***, ***, ***.***

BRIGHTON, MA 02135

PHONE: 617-***-****

E-MAIL: ********@*****.***

SKILLS: Ability to work with customers, using computer system,

• Knowledge research and Internet system,

• Ability to tailor routes and schedules, broad range and communication skill,

• Bilingual Russian and English,

• Telephone communication skill.

EXPERIENCE:

09/17/01- 08/01/14 MAXIMUS- Helping Government Service The People, Boston, MA

Customer Service Representative

Responsibility to explain Medicaid health benefit

and advice to Members about the options available

to them in English and Russian.

07/00 - 08/01 CONTRACT/TEMPORARY TRAVEL POSITIONS

C @ H International, Boston, MA

Travel Career Network, LTD, Boston, MA

Citywide Travel, Brookline, MA

Customer Service Representative

Responsibilities: Reservation, coordination and ticketing

06/99 – 06/00 SATO TRAVEL – Government Travel Agent, Boston MA

Associate Agent

Responsibility for packaging, delivery airline tickets,

keeping a record of refund tickets, investigation for

all travel agents’ needs.

08/92 – 10/96 INTERIM PERSONNEL

Computer Operator

Data Entry and maintenance for insurance documents.

OTHER EXPERIENCE:

LIRIC STAGE THEATRE, Boston, MA

Instructor of Intensive Acting Workshop for American

Students.

MASSACHUSETTS PORT AUTHORITY, Boston, MA

Internship – Training program – Customer Service Guide

VLADIMIR KRUPITKSY -2–

THE AMERICAN REPERTORY THEATRE,

Cambridge, MA

BOSTON BALLET, Boston, MA

Sales representative

GENERAL TOURS, Cambridge, MA

Simultaneous translator into Russian and

data entry specialist.

EDUCATION:

09/98 – 10/28/98 TRAVEL EDUCATION CENTER, Cambridge, MA

Travel Training program

01/91- 09/91 DUDLEY HALL CAREER INSTITUTE, Worcester, MA

Travel and Tourism concentration

05/90- 12/90 CLARK UNIVERSIRTY, Worcester, MA

01/94- 05/94 American Language and Culture Institute

1963 – 1968 RUSSIA MOSCOW VAKHTANGOV THEATRE

INSTITUTE.

BA and MA Director of drama.

VOLUNTEER EXPERIENCE:

05/95 SISTER’S CITY WORCESTER PROJECT, Worcester, MA

Interpreter

Responsibility to work as an interpreter with Russian

Delegation.

09/92 ODESSAAMERICA CRUISE LINES, Canada

Organizer of Language Training

Organize language training and actual presentation

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