IT Support Technician

CHARLES ANDREWS

*** ****** **** ****, ***********, OH 45416

Home: 937-***-**** Cell: 937-***-****

******************@*****.***

IT Support Specialist/Help Desk Support

Profile

Trained and experienced IT graduate with proven experience in putting

expertise to practice, having

outstanding communication skills to interact both with clients and company.

Known for being agile,

sharp, and able to improvise creative yet professional solutions,

Functional Skill Areas:

Summary of Skills

MS: Windows OS, Windows Server Database maintenance

2003/2008, MS Outlook/Exchange

Virus and Spyware removal

Oracle, Linux, MySQL, Nexus, IIS, Apache

Hardware support and

troubleshooting

Basic SQL server support

Structured query language

(SQL) expert

PC Hardware, Printers, Laptops

Technical Help desk

experience

Networking components

Strong analytical skills

Optimizing and performance tuning

Accomplishments

Planned, installed, maintained and optimized documentation of all

LAN/WAN/VPN network

hardware and software, security systems and communication links.

Managed all clients network LAN/WAN hardware including routers,

switches, load balancers and wireless networking equipment.

Leadership

served as leader of Network Team.

Quality Control

Increased database security and cost efficiency by 5% at ITT Technical

Institute.

Strategy and Planning

Developed and communicated Web site usage, security policies and

standards to all users.

Established policies and procedures for publishing Web pages and

applications in conjunction

with content creators and sales staff.

Quality Assurance

Streamlined QA process to increase efficiency and reduce new product

rollout time by one week.

Education and Training

ITT Technical Institute 2013

Associate of Science: Information Technology

Dayton, OH, United States

Member of Tech Squad

Coursework in Computer Networking Systems

Coursework in Programming/Database Networking

Coursework in Windows Exchange 2010/SQL (Structured query language)

Advance coursework in Cisco Routers/Switches/Ethernet/Hubs

3.30 GPA

Awards

Honor's List Certificate

Dean's List Certificate

Perfect Attendance Certificate

Good Samaritan Award (Donations)

Work Experience

August 2014 - August 2014

PCS Technical Services - Configuration Technician (Temp project)

11804 Convey Road, Suite 100

Cincinnati, Ohio 45249

. Ensured that all allocated tasks and procedures are carried out

effectively and efficiently to current documented standards and agreed

levels of service.

. Ensured that requests for support are responded to in a timely manner

and according to agreed standards and procedures.

. Provided verbal and written technical reports to specialists on

aspects of system status

. Assist in the production of required documentation for the supported

systems and applications.

June 2014 - August 2014

Atos - International Information Technology Company

Mason, OH, United States

. Provide Help Desk Support

. Investigates reasons for problems and solve them for clients

. Troubleshooting and establishing hardware/software issues

. Ensuring customer satisfaction

. Update logs with progress of solution / investigation on regular

basis

. Detailed resolution to be provided on log

Staples

July 2013 to June 2014

Easy Tech Associate

Moraine, OH

. Troubleshooter and resolved web application issues escalated

from customer support and other departments with a 100% success

rate.

. Provided peer coaching and training on selling skills and new

technologies.

. Ensure an inviting environment for the customers by

Maintaining a neat and clean department.

. Ensure profitable sales and achievement of goals.

. Adhere to all company policies procedures & safety standards.

A&M Concept

June 2013 to June 2013

Sales Representative

Dayton, OH

. Maximizes all opportunities in the process of closing a sale

resulting in the taking of market share

from larger competitors.

. Demonstrates technical selling skills and product knowledge in

all areas listed above that allows

Sales Associate to give effective presentation of AT&T U-Verse

Sales Recruiting System.

. Prepared and presented technical proposals for clients.

Extra-Curricular Activities

. Repair Computers/Software/Hardware for family, friends, and

colleagues

spending time with family and friends

. Computer gaming

. Attend Bowling or attend sports events

Extra-Curricular Activities

Repair Computers/Software/Hardware for family, friends, and colleagues

Attend VMware conventions

spending time with family and friends

Computer gaming

Bowling or attend sports events

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