Customer Service Quality Assurance
Resume:
Amanda S. Bartee
Phone: 434-***-****
Dillwyn, VA 23936
E-mail: *************@*****.***
EDUCATION
American National University - Diploma, Business Administration Management
May 2014
Cumberland High School- Diploma
June 2010
SKILLS
Customer Service
Patient Satisfaction
Time Management Skills
Problem Solving Skills
Proactive Oriented
Delegation Skills
Shift Management
Operational Excellence
Diversity Management
PROFESSIONAL EXPERIENCE
Crothall Healthcare
Charlottesville, VA
Supervisor/Team Leader
2012 - Present
UVA- Health Systems second shift supervisor; oversee building with
executive level staff suites
- Supervise 9 employees daily; Supervise 32 employees on a regular
rotation
- Create staff schedules and track daily work performance
- Train and develop new staff
- Review productivity for workflow efficiencies
- Assisted in establishing and implementing 45 minute Bed Turnaround
time
- Conducts rounds with customers to ensure service satisfaction
- Performs quality assurance inspections
- Model exemplary customer service
Lead Housekeeper
2011-2012
UVA- Emily Couric Cancer Center
- Opened $82 million state of art cancer facility
- Trained housekeepers
- Led and performed detailed projects
- Performed special assignments for high level events for opening of
facility
Housekeeper
2010-2011
UVA- Transitional Care Hospital
- Assisted with opening of new facility with 80-90% isolation patients
- Performed housekeeping duties in MRI Suite
- Performed daily and discharge cleaning in high isolation environment
REFERENCE LETTERS ATTACHED AND REFERENCES UPON REQUEST
Contact this candidate