Medical Patient Service Representative
Resume:
Emilinda Lugo-Agosto
************@*****.***
Objective
I am seeking a challenging position which utilizes my Office Coordinating skills, and
extensive fund of medical knowledge and the use of my bilingual abilities with the
Spanish language as well as Medical Terminology ICD-9 coding, EMR, ECW,
Advance MD, PMR, Microsoft word, Excel, Power point programs.
My goal is to become part of a team that excels in patient care and cares for its
community.
Qualifications
Daffodil Pediatrics – 12/2013
Patient Service Representative / Referral Coordinator
Greet Patients and assist in the intake process of registration.
Verify Insurance coverage, collect co-payments made by cash, credit, check or
debit and deposit all monies at closing of day.
Translate for providers and patients that are Spanish speaking.
Scan all charts and X-ray films, incoming results and patient medical
correspondence into charts.
Process referral request by providers in a timely fashion, contact patients with
follow – up and assist in the scheduling of appointments.
Adjust/credit payments received by mail and credit the patient’s accounts.
Receive/deposit payments for medical records request and process them by
making copies and mailing out records once Medical Release form has been
signed.
Process letter request for Immigration Attorneys, Electrical cut off letters,
Medical necessity and collection of processing fees.
Piedmont Minor Emergency Care – 8/2013
Front Office Administrator
Greet Patients and assist in the intake process of registration.
Verify Insurance coverage, collect co-payments made by cash, credit, check or
debit and deposit all monies at closing of day.
Translate for providers and patients that are Spanish speaking.
Set up transportation for patients.
Scan all charts and X-ray films, incoming results and patient medical
correspondence into charts.
Adjust/credit payments received by mail and credit patient’s accounts.
Follow up on workers compensation claims.
Receive/deposit payments for medical records request and process them.
Urban Health Plan Medical Center – 08/2011-7/2013
Patient Service Representative
Greet Patients and assist in the intake process of registration, average day of 50
to 75 patients daily.
Communicate regularly with providers and assist in faxing documents, follow up
calls to patients, verify upcoming appointments.
Verify Insurance coverage, and assist in the process of arriving the patient for
their appointments.
Answer all incoming calls and properly distribute to correct individual.
Maintain a professional and friendly relationship with all patients and staff.
Collect co-pays when applicable; set up payment plans for uninsured patients.
Re/Max Prime Properties – 09/2010 – 1/2011
Front Desk Receptionist
Handle all calls on a multi-line telephone system.
Provide translation for Spanish speaking clients.
Formulate, write and implement new employee orientation manuals.
Maintenance of other pertinent websites for agent listings advertising, NY Times
leads,
Realtor.com Centralized Showings, etc.
Preparation of Purchase memos, Commission bills and general correspondence.
Summarize type and edit letters of Rental Agreements for head realtor.
Stanlou Grocery & Tobacco Wholesalers – 08/2000 - 08/2010
Warehouse Customer Service Representative
Maintained a professional and friendly relationship with over 50 clients from
large supermarkets and small privately owned businesses on a daily basis,
processed and inputted large grocery and tobacco orders in a timely fashion.
Clients verified by ID number and products by codes.
Audited returned goods to ensure resell value by inspecting condition of
package, seals,
Credited accounts and collected large amounts of payments toward purchases.
Updated accounts in a timely fashion to ensure clients buying power and keep
accounts open and updated.
Dr. Joseph Frager, M.D. - GI Specialist – 9/1997 – 7/2000
GI Medical Office Manager
Manager in planning and execution of work orders, follow up on insurance
claims, assist in collections for services rendered.
Oversee the daily operation, assist in the front office registration, obtain
authorizations, collect and deposit monies at the closing of day.
Scheduled and confirmed all office appointments and hospital surgical
procedures on a daily basis.
Secured co-payments and updated charts with insurance and demographical
information and obtained signed release and Hippa forms.
Education
Monroe College - Associates Degree 2014
80 Credits
Medical Administration/ Billing & Coding
CPR Certified August 2012
References furnished upon request
Contact this candidate