Customer Service Sales
Resume:
P hyllis L. Johnson
**** ******** **** **********, ** 48322 248-***-**** **.*****.***.@*****.***
Summary of Qualifications
- Create meaningful presentations - Contract / Vendor - Exceptional interpersonal,
& spreadsheets Management negotiation & organizational
Office Skills - Produce Reports & Metrics - Records Management skills
- Budget Management - Database Administration - Provide support for C-Level
- Project Management Executives
Proficient in all Microsoft Office Working Knowledge of Working Knowledge of Social
Suite (2003, 2007, 2010) Operating Systems: Media Networks (Web 2.0):
Computer Skills Linked-In, Twitter, Facebook,
W ord, Excel, PowerPoint, Microsoft XP, Vista, Windows
Instagram, Pinterest, Skype
Publisher, Outlook, Access, MS 7, Apple, Peoplesoft, Point of
Project Sale (POS) Systems
- 60 Hours Certified Internet Familiarity with Knowledge - Exceptional on-line research
Internet Skills W ebmaster Training (CIW) Management & Content skills for best-in-class trends
Management
- W ebsite Administration - Search engine optimization
- Analytical Software tools: SPSS, - W orking Knowledge of data- Able to analyze and interpret
(OLAP), Hyland OnBase sets, data-mining, key data and processes and make
Analytical Skills Content Management Software performance indicators. recommendations to influence
business decisions and
- Ability to adapt quickly to a wide - Efficient in quantitative and
streamline operations
variety of analytical tools qualitative analysis
Professional Experience
Edible Arrangements (Store 160)
52 W. Square Lake Road – Troy, MI 48098 – 248-***-****
Business Concierge & Community Liaison – Sept. 2013 - Present
Build relationships with surrounding businesses, non-profits, schools, etc., to create accounts, cater special
events, provide business gifting for everyday occasions, etc. Maintain and monitor traditional signage for
outdoor A-Frame signs, in-store Point-of-Purchase (POP) displays and planograms to increase promotional
revenue. Identify customer needs and appropriately suggest occasion-driven products to enhance service and
meet sales goals.
Guest Services Supervisor/ Fruit Expert – Feb. 2013 – Present
Top Guest Services sales producer. Assist customers in identifying gifting options that are occasion-driven in
alignment with the monthly avg. cost per item sale goals. Use effective sales approaches and display strong
knowledge of product line. Effectively converts customer inquiries into sales.
R & L Color Graphics, Inc. – Detroit, MI – Customer Service Representative – Sept. 2012 – Nov. 2012
Acknowledged and appropriately interacted with customers face-to-face or by telephone for obituary print
layouts / development. Effectively presented and discussed products and services in a compassionate,
professional & budget-friendly manner to convey image of quality, integrity to meet customer needs. Effectively
answered customer’s questions, concerns, and complaints toward a satisfactory resolution for processed orders.
Office Team Agency (subsidiary of Robert Half International)
Southfield, Michigan 248-***-****
Tianhai Electric, N.A. – Farmington Hills, MI – Administrative Assistant Aug. 2011 – Nov. 2011
Provided administrative support for 30 employees employed at Farmington Hills and Texas offices: included
payroll administration, coordinated for domestic and international travel (including accommodations for
expatriates), maintained inventory for office supplies and building supplies, served as human resource
coordinator and liaison to professional employer organization, assisted Controller with month-end journal entries
and month-end closing, coordinated daily domestic and international shipping with major delivery services,
FedEx Kinkos, UPS and DHL. Provided customer service support as front desk receptionist.
Revstone Automotive – Southfield, MI – Sales Coordinator April, 2011 – July, 2011
Assisted with preparation of sales materials for the Regional Sales Team. Maintained files for record storage
management. Provided support for Quoting/Pricing Manager. Maintained database to generate weekly,
monthly and quarterly Metal Change reports in Lotus Notes and Plex. Maintained supplies for sales staff.
Phyllis Johnson Page 2
Professional Experience (Continued)
Office Team Agency (subsidiary of Robert Half International) - Continued
Southfield, Michigan 248-***-****
General RV Center – Wixom, MI Human Resource Assistant Jan. 2011 – Feb., 2011
Coordinated imaging and document management integration project to create an electronic database for
confidential human resource employee files, i.e., paperless work environment. Utilized advanced features of
Hyland’s OnBase Enterprise Content Management Software to ensure documents were properly indexed or
classified (e.g., medical, OSHA, attendance-related, payroll-related, I-9 related documents, etc.).
Blue Cross Blue Shield of Michigan – Detroit, Michigan 48226 Jan. 2000 – Dec. 2007
600 Lafayette East – UAW/BCBSM Joint Programs Department – MC0638 - 313-***-****
Human Resources Representative – Special Projects
Responsible for complex administrative tasks, i.e., compiling data and developing presentations; technical
research & analysis; status reports, monitored metrics for key performance indicators, project plans, website
administration, database administration, etc.
Assisted in development and administration of annual budget, business case, statement of work, and
contract administration.
Coordinated special projects as assigned, e.g., registration and vendor contract management for annual
leadership conference for 1400+ leaders.
Liaison for external consultants (i.e., contract management, travel coordination, scheduled focus group
meetings, disseminated pre-work for Joint Leadership development curriculum workshops).
Provided technical in-service training, i.e., intermediate and advanced use of Microsoft Outlook, automated
responses for e-mail messages, introduction of Knowledge Management philosophy, etc.
Sept. 1998 – Dec. 1999
Blue Care Network of Michigan - Southfield, Michigan 48086
25925 Telegraph Road – 248-***-****
Executive Assistant to Vice President of Human Resources
Responsible for the daily flow of administrative and operational matters for Vice President & leadership
team, e.g., monitors assignments for direct reports, administration of budget, developed and maintained
metrics for weekly and monthly recruiting reports, authored and typed letters and memos, etc.
Maintained Vice President and direct reports calendar(s) on-line via Outlook. Served as liaison for Vice
President when interacting with, senior management, front-line management, union management and
external customers.
Secretary to Manager, Customer Services Call Center Jul. 1996 – Sept. 1998
Monitored calls to Manager’s office from physicians and members (also known as subscribers), employees,
front-line management, etc. Diffused emotional levels from irate members and assigned tasks to
supervisors (manager’s direct reports) for expedited handling.
Ensured timely completion of performance reviews, status reports, budget projections and timesheets.
Maintained general office supplies and telephone equipment for 100+ employees.
Coordinated Manager’s schedule, maintained personnel records, typed letters and memos.
Education & Training
University of Phoenix – Livonia, Michigan Dec. 2003 to Dec. 2004
Business Administration / E-Commerce
International Institute for Learning – New York, New York Oct. 2001 – Dec. 2001
60 hours of Project Management Certification Training
Macomb County Community College – Mount Clemens, Michigan Sept. 2000 – Dec. 2000
Certified Internet Webmaster (CIW). Internet training in HTML Fundamentals,
Advanced HTML, Networking Essentials, Site Design & Methodology
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