Customer Service Representative
Resume:
Taneshea Milton
Houston, TX *****
**************@*****.***
Objective
To obtain a position where my strong customer service, organizational and training skills can promote growth
within the company.
Work Experience
FMA Alliance, Ltd.
Houston, TX 02/2013 04/2014
Customer Service Representative
• Handled incoming/outbound calling
Established payments/extensions for existing customers with delinquent accounts with various companies
•
Followed up on accounts by checking specific computer systems for recent payments
•
Achieved and maintained rapport with customers and worked to give them the best service possible
•
Communicated cross departmentally to achieve goals and responsibilities
•
Other duties as assigned
•
Enterprise Products
Houston, TX 11/2011 01/2013
Administrative Assistant
• Administered customer service and support for management
Compiled spreadsheets, letters, meeting minutes and renewals
•
Created presentations, schedules and emergency contact notifications
•
Generated budget expenditures and monthly accounting reports
•
Received telephone requests for price quotations, purchase orders, order changes, adjustments, and
•
cancellations through sales staff
Retried customers’ information, stock status information, the status of purchase orders, and to make changes
•
to purchase orders if needed. Ensure that correct codes are used when retrieving and inputting information
Make price quotations immediately by phone on price book items. Prepared forms for price quotations on
•
items not listed in price book and forwarded to appropriate Sales Representative for further completion
Prepared paperwork (original purchase orders, copies of invoices, and return goods memo) to be given to
•
accounting department for credit or debit to be issued
Maintained reliable and consistent attendance
•
Burnett’s Package Express
Houston, TX 08/2010 09/2011
Customer Service Representative
Answered multi line phone for small, busy courier & delivery service
•
Checked and confirmed customers’ delivery requests and orders
•
Organized materials
•
Maintained in office calendar
•
Worked closely with customers regarding delivery of scheduled shipments
•
Set up meetings for potential clients
•
Proactively ensure the proper functioning of office equipment
•
Ensure that necessary information is collected, reviewed and processed accordingly
•
Education
Houston Academy
Houston, TX
High School Diploma 2004
Contact this candidate