Customer Service Representative

Phone: 516-***-****

Gerry Goehring

** *** **. ****, *********, NY 11756 *************@*****.***

Professional Summary

Experienced as an administrative assistant, customer service representative, receptionist, credit and

collection, accounting, and other various administrative duties. Dedicated, highly motivated, reliable,

energetic, able to work independently or in a group setting, assures retention by delivering premier

customer service and sales support. Work ethic is exemplary, honest, organized, creative, efficient,

prioritize, multi-task, diligent, accurate and detail oriented. I strive to exceed employers’ expectations.

• Formed filing system to assist project managers and administration in locating vital documents with

cross referencing.

• Updated and revised all lists for all departments to increase productivity.

• Created spreadsheets on customer sales & products to assist sales force resulting in savings and

time.

• Increased customer satisfaction with prompt and efficient assistance.

• Meticulous record keeping and tracking of job costing documents and spreadsheets.

• Devised various spreadsheets to assist all aspects of accounting to pertinent administrators.

Skills

Proficient in Word, Excel, Outlook, Quick Books, Power Point, IBM AS400, Smart Mail, Access, Quick

Books, Macola, SmartBidNet, data entry, heavy phones, accounts payable, accounts receivable, and

credit & collection.

Professional Experience

Risa Management Corp. - Westbury, NY 8/10 – 6/20/14

Administrative Assistant/Receptionist

• Answer multi-lined telephone system.

• Union time sheets.

• Job costing log.

• Process invoices for payment.

• Obtain documents for verification for orders.

• Maintain current purchase order log.

• Detailed weekly time sheets for office.

• Log & process time sheets for two facilities.

• Record and track purchase orders.

• General office duties.

Centurion Construction Co., Raleigh, NC 12/2/09 – 2/27/10

Temporary position – Estimating Department

• Updated data and listings for bidding and estimating sub-contractors.

• Subbed for receptionist as needed.

Digital Recorders, Durham, NC 9/8/09-10/30/09

Temporary position – Purchasing Department

• Updated vendor data.

• Revised filing system, compiled and updated vendor list.

Utility Manufacturing, Westbury, NY 06/04 – 12/08

Customer Service Representative/Administrative Assistant

• Established and maintained excellent client relationships with prompt follow up with wholesalers.

• Reviewed orders for individual customers with variable pricing and requirements.

• Provided administrative support to the National Sales Manager and Marketing Director.

• Prepared promotional information and reports for disbursement to customers and sales force.

• Communicated with customers all relevant shipping information in a timely manner.

• Ensured customer satisfaction by overseeing all phases of the order from inception, entry in

company system, to production and delivery.

• Increased department efficiency and accuracy by developing standard procedures and forms.

• Maintained and updated the master customer data base with current billing and delivery

information.

• Proofread corporate correspondence, mailings, catalogs.

• Tracked shipments for accuracy and timeliness, processed claims and followed up.

Selectform, Inc., Freeport, NY 09/88 - 11/03

Administrative Assistant/Customer Service Representative

• Responsible for handling all aspects of customer service, phone, fax and mail orders, extensive

data

entry, invoicing and inventory control for mail order business.

• Directly assisted computer programmer to design and implement a billing system that was

efficient, and reliable.

• Initiated, created, and managed credit, collection and credit card programs. Assisted in

developing the ordering function of the company web site. Oversaw any changes to be made to

the company web site, ensuring all information was accurate and current.

• Edited corporate catalogs, brochures, mailings and user manuals.

Education -High school diploma – majored in business & art.

Contact this candidate