Sales Customer Service

TIMOTHY T. MORELAND

*** **** **** ******

New York, NY 10075

646. 342.1211

***************@***.***

SUMMARY

Experienced Retail Manager with training and project management experience

who created teams, developed communication channels and coached existing

sales professionals to achieve successful goals.

PROFESSIONAL EXPERIENCE - Saks Fifth Avenue

Sales Consultant/ FENDI Boutique LVMH

2013

. Represented Fendi as Leased Operator within Saks Fifth Avenue

. Assisted with opening and closing procedures for the two-million

dollar boutique

. Used Retail-pro, Lotus Notes and Saks Pos System for sales and

Inventory Management

. Maintained and developed client base with existing and new Fendi

customers

Sales Associate/ Nancy Gonzalez Exotics - Brand Ambassador/ Valentino

Handbag Specialist 2006-2012

. Exceeded sales plans and achieved $1,000,000.00 within 12 months of

sales

. Sold, merchandised and presented seasonal collections

. Participated in seasonal buys at market and streamlined existing

inventory levels

. Improved merchandising layout, provided support and product knowledge

for brand through store and social media

Banana Republic - Men's Store - New York, NY

2004 - 2005

. Top Sales Associate with consistent sales record and high average

sales per transaction

. Cited for people skills and excellent rapport with peers

Follett Higher Education Group - Oakbrook, IL

1982-2004

. Operations/General Manager, Baruch College Store (CUNY) - New

York, NY (1995-2004)

. Increased sales by 27%, from $4 million to $5.8 million in store

serving over 15,000 customers

. Analyzed P&L, controlled monthly expenses, hired/trained/coached 15

full time employees and over 35 seasonal employees, and developed

loyal teams

. Restructured entire operation - improved management control, developed

new policies and procedures, reversed high shrinkage, implemented new

accounts payable system, and maintained online textbook Website

. Reorganized departments, reallocated space, replaced staff, and

trained and coached employees toward greater motivation - resulted in

much improved customer service

. Helped to increase profile of Baruch Store by collaborating on

creation of new smart glossy Baruch brand merchandise catalog and

purchasing additional crucial inventory - increased clothing business

for year by 468%

. Overcame multiple obstacles and continued to serve customers through

9/11 disaster, including "down" computer and telephone systems, and

neighborhood overcrowding resulting from nearby National Guard Armory

serving as command post for missing person reports, photo postings,

and public vigils

. Served as ongoing liaison between Baruch College and Follett

Corporation, often operating through maze of competing needs and

business models - developed reputation for going "the extra mile"

. Secured 10-year contract between Follett and Baruch

EDUCATION

MA Publications Design, - University of Baltimore - Baltimore, MD

BA English, - University of Maryland - Baltimore, MD

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