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Customer Service Quality Control

Location:
Smithfield, NC
Posted:
September 30, 2014

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Resume:

Kimberly Boone

*** ************ ****

Smithfield, N.C. 27577

919-***-****

919-***-****

To Whom it may concern:

I am writing this cover letter to apply for your open Nuclear Medicine

Technologist position, in healthcare, it’s not enough to use great patient care; you

must also provide great customer service also. You need to reduce injuries and

complaints without impacting quality.

Over the last few years, I have focused on delivering great patient care

and customer service while constantly improving my job responsibilities and

reducing conflicts. Because I’m flexible, I can assist patients with the proper care

they need and deserve while trying to reduce insecurities they may have about

their stay at a healthcare facility.

Apart from having an Associate’s Degree in Nuclear Medicine, I also have

one and a half years in a clinical role as Nuclear Medicine Technologist Student. I

am currently employed as a Certified Nursing Assistant at Johnston Medical

Center. I am a great communicator and team player, and have very strong

analytical skills. In closing, I love what I do, take pride in learning every day, and

offering my experience and knowledge to the nuclear medicine field. I see the

same kind of dedication and level of success in your company, and this is why I

would make an excellent match for the position’s needs.

I would like the opportunity to show your company how I can put my

experience to work for you. Please feel free to call me at 919-***-**** or (919)

464-3068 with a time that would be more convenient to your schedule.

Sincerely,

Kimberly Boone

KIMBERLY BOONE

127 WEATHERSPOON LANE

SMITHFIELD, NC 27577

919-***-****, 919-***-****

acf7pf@r.postjobfree.com

OBJECTIVE:

To secure a position as a Nuclear Medicine or PET/CT technologist where there

is an opportunity for advancement within the company.

KNOWLEDGE and ABILITIES:

• Knowledge of radiology information systems.

• Knowledge of principles, concepts, and methodologies of nuclear medicine

technology.

• Ability to interact with patients, families and members of the health care team.

• Ability to work independently.

• Good judgment, decision making skills, hard worker, fast learner.

• MS Office (Word, Excel)

• Excellent communication and organizational skills

• Detail oriented

• Ability to handle multiple tasks and deadlines

• Ability to prioritize efficiently

• Strong interpersonal skills

• Time management skills

• Highly motivated/ Goal oriented

• Work well independently and as a team player

• 5 years cash handling experience/ 16 years customer service experience

EXPERIENCE:

• One and a half years of clinical experience as a Nuclear Medicine student.

• Quality control: in the hot lab, daily, weekly, and quarterly quality control

procedures on the cameras and equipment.

• Imaging procedures including: bone scans (whole body, limited and three

phases), thyroid uptake and scan and thyroid cancer, HIDA and HIDA with CCK/

kinevac scans, cardiac perfusion studies with sestamibi, parathyroid imaging,

liver/spleen imaging, lymphoscintigraphy, renal scan with Lasix, lung ventilation

and perfusion scans with DTPA and xenon, gastric emptying scans, GI bleed

scan, CSF leak scan, leukocyte WBC

• Verify doctors’ order, explain and prepare for procedure, start IV, draw blood,

inject patient, and measure BP & glucose levels

• Operate and troubleshoot Siemens, GE Infinia, GE Discovery 630

• Utilize hospital protocols, follow schedule and customize if needed due to patient

limitation

• Process all nuclear medicine studies listed above

• Assist in transporting/lifting patients

• Utilize the computer to enter/retrieve patient data, transfer studies

• Explain procedures to patients and perform patient care

• Perform a variety of nuclear medicine tests ordered by physicians, prepare for

radiologist review and diagnosis

SKILLS:

• PACS

• DICOM

• EKG

• SPECT

• QC

• IV

• Digital Imaging and Processing

• BLS/CPR

WORK EXPERIENCE:

Johnston Health; Certified nursing assistant, 2012-present

Cary Health and Rehab; CNA/ Shower Room, 2010-2012

Action Health Staffing; CNA/ Home Health Aide, 2010

Good Honey-bears Childcare, Infant Teacher, 2008-09

Food Lion; cashier/ office associate, 2007-08

Stay at home mom; 2003-07

The Growing Child; infant/toddler teacher, 2002-03

Nanny; watched a toddler and picked a child up after school, 2000-02

Kids Country Daycare; infant/ toddler teacher, 1998-2000

Purolator; inspected air filters, 1998

Burger King; cashier/ drive-thru, 1998

Channel Master; produced satellite dish parts, 1997

K-Mart; stocker/ cashier/ layaway/ jewelry/ stock room/ customer service desk/

set ads for sales each week, 1994-97

Dress Barn; sales associate, 1993-94

Roses; Cashier/ stationary dept/ layaway, 1992-94

CERTIFICATIONS:

Waiting to take the NMTCB

Certified Nursing Assistant; current

CPR, April 2016

EDUCATION:

• Johnston Community College: Certified Nursing Assistant-2009

• Johnston Community College: Nuclear Medicine Technology; Associate’s

Degree Program- May, 2014

REFERENCES: Available at your request.



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