Customer Service Quality Control
Resume:
Kimberly Boone
Smithfield, N.C. 27577
To Whom it may concern:
I am writing this cover letter to apply for your open Nuclear Medicine
Technologist position, in healthcare, it’s not enough to use great patient care; you
must also provide great customer service also. You need to reduce injuries and
complaints without impacting quality.
Over the last few years, I have focused on delivering great patient care
and customer service while constantly improving my job responsibilities and
reducing conflicts. Because I’m flexible, I can assist patients with the proper care
they need and deserve while trying to reduce insecurities they may have about
their stay at a healthcare facility.
Apart from having an Associate’s Degree in Nuclear Medicine, I also have
one and a half years in a clinical role as Nuclear Medicine Technologist Student. I
am currently employed as a Certified Nursing Assistant at Johnston Medical
Center. I am a great communicator and team player, and have very strong
analytical skills. In closing, I love what I do, take pride in learning every day, and
offering my experience and knowledge to the nuclear medicine field. I see the
same kind of dedication and level of success in your company, and this is why I
would make an excellent match for the position’s needs.
I would like the opportunity to show your company how I can put my
experience to work for you. Please feel free to call me at 919-***-**** or (919)
464-3068 with a time that would be more convenient to your schedule.
Sincerely,
Kimberly Boone
KIMBERLY BOONE
127 WEATHERSPOON LANE
SMITHFIELD, NC 27577
***********@*****.***
OBJECTIVE:
To secure a position as a Nuclear Medicine or PET/CT technologist where there
is an opportunity for advancement within the company.
KNOWLEDGE and ABILITIES:
• Knowledge of radiology information systems.
• Knowledge of principles, concepts, and methodologies of nuclear medicine
technology.
• Ability to interact with patients, families and members of the health care team.
• Ability to work independently.
• Good judgment, decision making skills, hard worker, fast learner.
• MS Office (Word, Excel)
• Excellent communication and organizational skills
• Detail oriented
• Ability to handle multiple tasks and deadlines
• Ability to prioritize efficiently
• Strong interpersonal skills
• Time management skills
• Highly motivated/ Goal oriented
• Work well independently and as a team player
• 5 years cash handling experience/ 16 years customer service experience
EXPERIENCE:
• One and a half years of clinical experience as a Nuclear Medicine student.
• Quality control: in the hot lab, daily, weekly, and quarterly quality control
procedures on the cameras and equipment.
• Imaging procedures including: bone scans (whole body, limited and three
phases), thyroid uptake and scan and thyroid cancer, HIDA and HIDA with CCK/
kinevac scans, cardiac perfusion studies with sestamibi, parathyroid imaging,
liver/spleen imaging, lymphoscintigraphy, renal scan with Lasix, lung ventilation
and perfusion scans with DTPA and xenon, gastric emptying scans, GI bleed
scan, CSF leak scan, leukocyte WBC
• Verify doctors’ order, explain and prepare for procedure, start IV, draw blood,
inject patient, and measure BP & glucose levels
• Operate and troubleshoot Siemens, GE Infinia, GE Discovery 630
• Utilize hospital protocols, follow schedule and customize if needed due to patient
limitation
• Process all nuclear medicine studies listed above
• Assist in transporting/lifting patients
• Utilize the computer to enter/retrieve patient data, transfer studies
• Explain procedures to patients and perform patient care
• Perform a variety of nuclear medicine tests ordered by physicians, prepare for
radiologist review and diagnosis
SKILLS:
• PACS
• DICOM
• EKG
• SPECT
• QC
• IV
• Digital Imaging and Processing
• BLS/CPR
WORK EXPERIENCE:
Johnston Health; Certified nursing assistant, 2012-present
Cary Health and Rehab; CNA/ Shower Room, 2010-2012
Action Health Staffing; CNA/ Home Health Aide, 2010
Good Honey-bears Childcare, Infant Teacher, 2008-09
Food Lion; cashier/ office associate, 2007-08
Stay at home mom; 2003-07
The Growing Child; infant/toddler teacher, 2002-03
Nanny; watched a toddler and picked a child up after school, 2000-02
Kids Country Daycare; infant/ toddler teacher, 1998-2000
Purolator; inspected air filters, 1998
Burger King; cashier/ drive-thru, 1998
Channel Master; produced satellite dish parts, 1997
K-Mart; stocker/ cashier/ layaway/ jewelry/ stock room/ customer service desk/
set ads for sales each week, 1994-97
Dress Barn; sales associate, 1993-94
Roses; Cashier/ stationary dept/ layaway, 1992-94
CERTIFICATIONS:
Waiting to take the NMTCB
Certified Nursing Assistant; current
CPR, April 2016
EDUCATION:
• Johnston Community College: Certified Nursing Assistant-2009
• Johnston Community College: Nuclear Medicine Technology; Associate’s
Degree Program- May, 2014
REFERENCES: Available at your request.
Contact this candidate