Customer Service Representative

Geniffer L. Moser

Ontario, CA ***** 909-***-**** ( **********@*******.***

My goal is to obtain a rewarding career in a management or

executive role with a company that has growth opportunities. I have over

several years of experience in not only administration but HR, sales &

marketing, customer service, as well as supervising and bidding.

Experience

Aldelano Corporation - (Ontario CA, Atlanta GA,)

Executive Assistant

2007 to Present

Executive assistant to COO, National Sales Manager, HR, also lead support

of four locations.

. Supports human resources, processes by administering tests; scheduling

appointments; maintaining records and information.

. Schedules examinations by coordinating appointments.

. Provides payroll information by collecting time and attendance

records.

. Submits employee/client data reports by assembling, preparing, and

analyzing data.

. Maintains employee information by entering and updating employment and

status-change data.

. Provides secretarial support by entering, formatting, and printing

information; organizing work; answering the telephone; relaying

messages; maintaining equipment and supplies.

. Submits the online investigation requests and assists with new

employee background checks.

. Assists with recruitment and interview process.

. Maintains employee confidence and protects operations by keeping human

resource information confidential.

. Maintains sales pipeline utilizing Salesforce CRM.

. Maintains quality service by following organization standards.

. Maintains technical knowledge by attending educational workshops;

reviewing publications.

. Contributes to team effort by accomplishing related results as needed.

. Exploring opportunities to add value to job and business

accomplishments.

. Accomplishes project results by communicating and coordinating

requirements; expediting fulfillment; evaluating milestone

accomplishments; evaluating optional courses of action; changing

assumptions and direction; updating media plans.

CallTech Communications - Albany, GA

Customer Service Representative/Technical Support 2004

to 2005

Successfully providing customer service and support with recognized

strengths in account maintenance, problem-solving and trouble-shooting,

outside sales support, and planning/implementing proactive procedures and

systems to avoid problems.

Results:

. Displayed ability to train, motivate, and supervise customer service

employees.

. Support sales reps in opening new accounts and upgrading existing

service.

. Quickly and effectively solve customer challenges.

. Maintain quality control/satisfaction records, constantly seeking new

ways to improve customer service.

Recognitions:

. Perfect attendance

. High customer recognition

. 95% customer satisfaction on all CSAT (customer survey)

Education

Argosy University

Business Administration AA 2014 / BA candidate

2015

Cumulative GPA: 3.3

Skills:

- Proficient in Windows and Mac environments.

-Proficient in MS Word, Excel, Publisher and Info Path PowerPoint, Outlook;

- Adobe Photoshop;

- SQL, Database environments,

-ACT! ; Salesforce

- Familiar with QuickBooks,

- Some HRIS, Work.com and Shiftplanner

- 50 WPM

Personal/Business References:

La Dawn Skeeters 909-***-****

Lawrence Burrell 770-***-****

Myra Mitchell 909-***-****

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