Customer Service Assistant

London Phone: +** (0-771*-***-***

UK E-mail: **************@*****.***

Elisabete K. Forbes-Scott

Key Skills

> BA in journalism (creative writing, radio, television, newspaper,

magazine and in house reporting).

> Languages: Spanish (intermediate), English (advanced), Italian

(basic) and Portuguese (native)

> Academic excellence: finished top of the class with Exceptional for

writing in the First Certificate in English.

> Communication/motivation skills: dealing with high volume of news

working as a reporter for the weekly magazine in Brazil and many

others magazines for the Brazilian community in London.

Career History

Marketing Research

Companies: Kadence International, Perspective and GFK NOP

> Conducting telephone interviews to Portugal and Brazil (London)

Present / Ongoing Projects

> Translation

> Knowledge of CATI, VOXO and Dimension Systems

Mavens of London

Writer and proof reader (Freelance)

(London) Aug 2012 - Ongoing Projects

> Researching, translating and proofreading technology's articles

> Researching and writing technology's articles

Echo Research

Media Analyst and Research Executive (Freelance)

(London) Oct 2012 - Ongoing Ptojects

> Evaluating press coverage to a set of pre-defined criteria specific to

each client

> Making judgement as to how favourable or detrimental the stories are

to the client

> Entering evaluated data into a specially designed database,

personalised for each client

> Desk Research of Brazilian stakeholders

First Conferences (eyeforpharma)

Marketing Assistant/ Translator (Freelance)

(London) Nov 2012 - July 2013

> Writing and translating event's material

> Interviewing CEOs of the Brazilian Pharmaceutical Industries (over the

phone)

> Writing reports

> Preparing invitations, agenda and brochures

> Telesales (Calls targeting the biggest names in the Pharmaceutical

industry in Brazil selling {Gold, Silver and Standard} passes for

attendance in national and international pharma events, pitching them

the importance and advantages such events can bring to their careers

and business.

Kantar Media Analyst (Freelance)

(London) Jul 2012 - Sep 2012

> Evaluating press coverage to a set of pre-defined criteria specific to

each client

> Making judgement as to how favourable or detrimental the stories are

to the client

> Entering evaluated data into a specially designed database,

personalised for each client

> Implementing quality assurance checks on data before processing.

> Completing written reports summarising coverage accurately and

concisely

UCKG Help Centre

(London) Apr 2009 - Jul 2012

Editor/ Webmaster/ Translator

> Interview, research & composition for all publications (Newspaper,

website & magazine).

> Translation of Brazilian Portuguese to English & vice versa.

> Proof reading

> Website updates using Word Press CMS and dealing with interviewees via

email and over de phone

Standard Bank (London) May 2007 -

Mar 2009

Switchboard Operator

> Taking internal & external calls

> Manning a busy switchboard

> Re-directing calls to the correct person within the organisation

> Update the database regularly

Real Magazine (London) Jan 2004 -

Dec 2013

Assistant Editor (www.revistareal.com) Freelance

> Interviewing, reporting and writing articles aimed at the Brazilian

community in London

> General editing and proof reading

> Dealing with clients, readers and interviewees via email and over the

phone

Career History - continued

Lloyd's Bank (London) Jul

2004 - Apr 2007

Catering and Hospitality Assistant

> Customer Service

> Meeting and Greeting Clients

> Set up meeting rooms and conference rooms for evening functions

MSK (Multi Service Kent) (London) Dec

2000 - Dec 2003

Administration

> Stock control.

> General office duties (Filing, faxing, sorting incoming and outgoing

post, etc. etc.).

> Hospitality; set up meeting rooms and provided refreshment's to

visitors and clients.

Estruturual Communication (S o Paulo) Jun

1996 - Oct 2000

Press Officer

> Writing press release's for the media.

> Collating press cuttings.

> Press notice boards.

> General filing and office administration.

R dio Gazeta (S o Paulo) Apr

1994 - May 1996

Producer

> Writing news for the daily radio program.

> Writing Guide Lines.

> Reporting.

> Locution.

Editora Scipione (S o Paulo) Jan

1992 - Mar 1994

Reviser

> Publishing house reviewer.

> Translator (English / Portuguese).

> Revision.

Grupo Abril (S o Paulo)

Jan 1990 - Nov 1991

General Reporter

> Writing News for the weekly magazine

> Reporting.

> Revision.

Rede Ferroviaria Federal (S o Paulo)

Feb 1988 - Dec 1989

Railway Press Officer (Apprenticeship)

> Writing press release's for the media.

> In-house magazine co-ordinator & editor.

> Proof reading.

Baixada News (S o Paulo)

Mar 1985 - Oct 1987

Reporter (Volunteer)

> Involved in the launch of the regional newspaper.

> Runner.

Education

University of Cambridge (London) Jan

2005 - Apr 2005

> First Certificate in English.

Souters legal and secretarial training (London) Mar

2006 - Sep 2006

> European Computer Driving License (Basic Concepts of Information

Technology, Using the Computer & Managing Files, Word Processing,

Spreadsheets & Information & Communication).

> General Secretarial/PA Module.

> General Secretarial Typing.

Senac (S o Paulo) Jan

1994 - Mar 1994

> Anchor Woman (Reporting, Creative Writing, Course of TV news & Texts

interpretation for radio and TV).

Casper Libero University (S o Paulo)

Jan 1985 - Dec 1989

> BA in Journalism.

Contact this candidate