Customer Service Data Entry
Resume:
Giovanna Caporale
Bloomingdale, IL 60108
***********@*******.***
Career Summary
Financial professional who is a self-starter and capable of effectively
functioning with minimum supervision. Known for taking initiative and
skilled at meeting challenges and deadlines. A team player who is attentive
to detail and produces quality results.
EMPLOYMENT
OfficeMax, Inc., Naperville, IL - 07/2007 - Present
TAX DEPARTMENT, STAFF ACCOUNTANT; AUDIT SUPPORT
. Prepare various data/reports for upcoming Audits
. Retrieve invoices researched in SAP and Onbase systems
. Retrieve exempt certificates in Teams system
. Prepare sales summaries in excel
. Perform special data and entries for upcoming Tax Free Holidays in
SAP system
. Handle W-9 and exempt certificate requests
. Achieved a record of zero jeopardy assessments
OfficeMax, Inc., Itasca, IL - 02/1998 - 07/2007
BUSINESS DEVELOPMENT & ANALYSIS, SPECIALIST
12/2002-07/2007
. Performed special cost bids including product specification,
identified
sources for specified and alternate product, and negotiating with
suppliers
for product, cost, and terms
. Updated alternate supplier and competitive product code databases
. Researched and prepared analysis as needed
. Maintained filing systems and developed office procedures for paper
flow and
retention for both paper and electronic files
. Recognized and assisted Manager with special projects for consistent
customer service-oriented attitude, product knowledge, and leadership
capabilities
BUSINESS DEVELOPMENT & ANALYSIS, ADMINISTRATIVE TECHNICIAN
01/2000-12/2002
. Prepared bids, including database processing and product research
. Coordinated and maintained the tracking of all locations surveys
through
department database
. Handled and initiated vendor correspondence, including supplier
mailings
. Promoted to Pricing Specialist for consistent customer service-
oriented attitude, and product knowledge
ACCOUNTING DEPARTMENT, ACCOUNTING TECHNICIAN
01/1999-01/2000
. Prepared for various bank duties, stop payments, requested copies
of cancelled checks
. Prepared check runs
. Assisted with location issues
. Updated daily accounts payables check return stats
. Reconciled month end accounts, including monthly journal entries
. Coordinated daily activities including managing timekeeping
procedures processing weekly payroll
ACCOUNTING DEPARTMENT, SENIOR SUPPLIER ANALYST
02/1998-01/1999
. Handled supplier accounts M through R
. Handled supplier calls
. Researched past due invoices
. Handled and prepared for internal adjustments
. Recognized and promoted to Accounting Technician within 11 months of
joining organization
Carry Transit Company, Bridgeview, Il - 06/1991 - 01/1998
ACCOUNTING DEPARTMENT, ACCOUNTS PAYABLE SUPERVISOR
06/1995-01/1998
. Scheduled rents/leases for monthly Payments
. Prepared and Scheduled employee 401K contributions
. Handled employee wage garnishments
. Assisted Clerks with daily duties; data entry of invoices, vendor
calls,
check runs
. Managed the accurate and timely processing of invoices
ACCOUNTING DEPARTMENT, ACCOUNTS RECEIVABLE CLERK
12/1992-06/1995
. Applied daily cash
. Made collection calls for past due invoices
. Prepared month end reports
. Satisfactorily resolved account issues
BILLING CLERK
06/1991-12/1992
. Sorted bills/invoices
. Prepared for data entry of invoices
. Prepared and mailed invoices
. Provided back-up for Switchboard Operator
. Managed customer database, promoted to Accounts Receivable clerk
COMPUTER SKILLS
.Microsoft Word .Microsoft Excel .Microsoft Access
.SAP System .Teams .AS/400 Mainframe
System
.Onbase .Outlook
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