Customer Service Sales

A NGIE CARBALLO

***** **** ***** **** ** #**-**; 10 Ivy Lane • Davie, FL 33325 • 954-***-**** • **************@*******.***

OBJECTIVE

Ethical, reliable and highly motivated executive assistant seeks a position with opportunities for growth and advancement that are based

on productivity, responsibility and outstanding organizational and interpersonal skills; I’m hoping to become part of a team of dedicated

sales professionals working together to accomplish great things

PROFILE

• Hard-working and tenacious, with outstanding organizational and clerical skills; fully proficient in general office management and

most professional Microsoft Office products (Word, Excel, PowerPoint, Visio, etc), as well as Lotus, Prezi, Quickbooks (Intuit

2013), TOPS

• Excellent interpersonal skills, with the ability to build strong, cooperative relationships with colleagues, clients and supervisory

staff regardless of age, race, cultural background or socio-economic level; extremely adaptable, with the ability to jump right in

and work fluidly with an established team

• Bilingual (English & Spanish), with full professional fluency in both languages, as well as the ability to interpret and translate

quickly, easily, accurately and professionally

• Outgoing and friendly, with outstanding customer service and sales skills and a genuine desire to be of assistance through

creating a friendly, comfortable environment for clients and students; experienced in working with a diverse, international

clientele

E DUCATION

•

Broward College; Davie, FL Business Specialist Certification (2011)

• Bachelor’s Degree; Business

•

Supervision & Management (2012) Gray’s System Pre license CAM 18 hours

• Associate’s Degree; Liberal Arts (2011)

DOMESTIC EXPERIENCE

NextGen Management; Weston, FL Oct 2013 – April 2014

Executive Assistant Property Manager

• Supervises maintenance employees by assigning work, reviewing progress and assessing performance

• Maintain accurate resident records in TOPS

• Assisting with accounts receivable and accounts payable, including collection of rent, accruals, screening process, HOA

assessments.

• Responding to customer requests and needs and coordinating with the Property Management to assist in resolving issues

• Preparing correspondence to members of communities and process violation letters

• Maintains office materials inventory for gatehouses

• Files, maintains, arranges for storage, retrieves or reproduces documents, records, and reports

• Receives architectural application and review documents being send to board members

• Prepare and update spreadsheets with communities information

Broward College; Fort Lauderdale, FL May 2011- February 2013

Registrar’s Office Specialist / International Admissions / Financial Aid / General Administration

• Promoted within the first year from student worker to International Admissions and Financial Aid administration departments

through the demonstration of superior clerical skills, responsibility and a strong work ethic

• Provide superior administrative support to Records Administrator and related staff, assisting in the preparation of class

scheduling, catalogs, grade letters, and much more, including preparing documents for monthly Academic Standards petitions

and Residency Appeal meetings. Also, Provide outstanding customer service to a diverse, international clientele, managing office

telephone and reception services; screening and directing incoming calls to appropriate channels and subordinates, enabling key

supervisory officers the ability to work undisturbed as often as possible

Inpak, Inc. / Quick Stop Discount Books; Coconut Creek, FL August 2008 - June 2010

Assistant Manager

• Developed new and successful strategies to bolster the sales of both new and used books

• Successfully established company’s first lines of credit with publishers, enabling us to buy directly and reduce costs significantly

• Generated and analyzed weekly & monthly sales reports, enabling company to reconfigure buying and display strategies

resulting in a significant increase in the profitability of the new and used book departments

Contact this candidate