Customer Service Sales

Location:

Posted:

September 30, 2014

Jada E. Gaines

**********@*****.***

Objective: I am a highly motivated person, seeking an opportunity to utilize my diverse business,

sales, marketing and leadership abilities with a progressive organization that values team work while also

rewarding individual achievement.

Education: 2006- 2010 Majoring in Journalism University of Houston- Downtown Houston, TX

Employment Experience:

2013-Present Next Day 4 Color Houston, Tx

Office Assistant/ Estimator: General customer service duties as follows: Answering all incoming calls,

follow ups on requested orders and fulfilling ASAP orders. Estimation and quotes for online business

orders, making contact with our suppliers for current pricing, scheduled delivers and/or customer pickups.

Maintained an up to date customer samples pack daily. Processing and posting payments. Issued credits

on accounts. Provided customer service tutorials for all new accounts. Responsible for completing any

requests from the San Antonio and Houston area vendors for all online quotes. Provided assistance with

problem artwork estimates and customer request for overnight processing. Opened the business for early

client pickups and closed the business for late arrivals or clients.

2010-2013 Express Logistics Houston, TX

Office Manager :Supervised all store operations in the absence of store manager, accomplished set

goals and kept the manager clearly informed daily. Effectively communicated with customers and

employees to enhance service quality. Assisted manager with daily operations including record keeping

and receiving client calls and call backs.

2008– 2010 Wet Seal /Gap Stores Houston, TX

Sales Associate/M.I.T-Gap Card Champion: Increasing profitability scores to exceed preset goals

through developing team sales strategies and personal sales incentives. Establishing new customer card

accounts, Monitored large sums of cash and cash equivalents. Excellent communication with all clients,

personnel in the verbal and written capacity. Remaining diligent to minimize potential profit losses.

Proficient skills in auditing store records.

Areas of Expertise: Provide consistent and accurate reporting. I followed procedures for budget

goals to meet the financial needs of the company. Internal and external sales, negotiating sales and all

sales promotions. Proficient in the use of all suites of Microsoft Office: Word, Excel, PowerPoint, Access

and Outlook. QuickBooks (training)

References Available Upon Request