Customer Service Sales

JEFFREY R. BENDY

**** ***** ***** ***** ~ New Lenox, Illinois 60451

815-***-**** (home) ~ 815-***-**** (mobile) ~ ******@*******.***

QUALIFICATIONS

Operations Management ~ Sales & Business Leadership ~ Multi-Location

Operations

Strategic, solution-focused Operations Executive with a record of career

success managing multi-million dollar operations covering 150+ locations

across 9 states for PLS Financial Service Group. Played integral role in

growing company by more than $150 million; helped develop and implement a

global approach to operations management. Exceptional ability to build

high-performance teams, reduce turnover, produce efficient operations,

and increase revenue by launching profitable new products and ventures.

Entrepreneur and visionary promoted rapidly throughout career, including

serving as Operations and HR Manager at Toys R Us. Experience leading

sales and business training, budgeting, financial operations,

merchandising, retail operations and human resources. Well-versed in

Microsoft Office Suite.

EXPERIENCE

HEALTHCARE SOLUTIONS TEAM, Illinois

Healthcare Sales Professional (2013 - Present)

Providing individual and small business Healthcare Insurance products. Well

versed in all aspects of the Affordable Care Act qualifications and

requirements. Fully licensed on the Marketplace website.

PLS FINANCIAL SERVICE GROUP, Illinois

Vice President, Store Operations (2010 -2013)

Directed all operations, strategic planning, finance and teams for 178

locations in 9 states. Coached and developed a team of 11 Directors of

Operations, 38 District Managers in the Tax Service, Insurance Product and

Micro Loans industry. Tracked and adhered to all legislative and industry

changes.

KEY ACCOMPLISHMENTS:

. Orchestrated, developed and launched new product lines and ventures to

generate revenue and meet customer needs; new products included tax

services, insurance and loans.

. Developed a high-impact selling approach through coaching, training and

development of all team members; selected to lead outside leadership

training for the operations team.

. Served as a trusted advisor to executive team, working closely with CFO

and Comptroller to improve processes and polices to increase expense

efficiencies and introduce a new accrual-based system.

. Increased awareness of industry compliance, which improved overall

operations and profitability opportunities; worked in collaboration with

the Chief Compliance Officer.

East Zone Director of Operations (2009-2010)

Managed operations in 5 states, including Illinois, Wisconsin, Indiana,

Mississippi and Alabama. Supervised 115 financial branch locations,

including 5 Directors of Operations and 23 District Managers.

KEY ACCOMPLISHMENTS:

. Partnered with executive team to establish and implement a global

approach to operations management and meet the needs of a growing

marketplace.

. Identified need to streamline and optimize operations to ensure

consistency across branches.

. Collaborated and trained operations directors in new strategies and

business approaches.

. Instituted an environment based on results by creating new and innovative

programs.

JEFFREY R. BENDY

Page Two

EXPERIENCE (Continued)

PLS FINANCIAL SERVICE GROUP (Continued)

Director of Operations (2008-2009)

Led operations in the Illinois South and Indiana territory, including

supervising 8 District Managers and 36 branch locations.

KEY ACCOMPLISHMENTS:

. Ensured that region was nimble in a competitive marketplace by quickly

adapting to new product lines and company expectations.

. Increased revenue 23% and profits 18% by focusing on key business

opportunities and employee motivation to achieve results.

. Added various transitional operational policies and procedures to support

a more professional, retail-based operation.

. Trained up to 360 associates in the region to improve critical procedures

and performance in customer service, selling techniques, operations, loan

flow and sales support.

. Reduced turnover 100% in Store Managers and Customer Service

Representatives by adjusting the District Managers approach towards

coaching and training.

TOYS R US, Illinois & New Jersey

District Manager, Chicago South (2006-2008)

Oversaw $110 million specialty toy retail district in Chicago and

Minnesota. Met and exceeded company sales, expense control, and profit by

establishing clear and defined goals with staff.

KEY ACCOMPLISHMENTS:

. Championed conversion of a bottom performing operational district into

the top-performing district by instituting goal orientated processes.

. Influenced up to 175 associates per store in areas such as customer

service, selling techniques, operations, product flow and sales

support.

. Successfully cultivated a high-impact selling approach through

coaching, training and development all team members

. Promoted 8 successful Managers to various Regional or Management

positions within region.

Regional Merchandise and Operations Manager - Midwest Region (1997-2006)

Ran operations and merchandising support for 97 stores in sales,

operations, inventory, and merchandising standards. Successfully supervised

and completed 81 store retrofits to new prototype.

Additional experience, includes: Corporate Store Planning Manager in New

Jersey, Regional Inventory Control/Store Planning Manager, Retail Store

Director and Regional Human Resources Manager

EDUCATION

EASTERN ILLINOIS UNIVERSITY, Charleston, IL

Bachelor of Science in Business, Human Resource Management

GOVERNORS STATE UNIVERSITY, University Park, IL

Master of Science in Management Information Systems, 20 Hours Completed

Illinois, Ohio, South Carolina, North Carolina Insurance License: Health,

Life, Property and Casualty, Fire and Auto

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