Manager Sales

Shanee Moore

**** ****** ***** ( Jonesboro, GA 30238 770-***-**** ************@*****.***

Sales and General Office Manager

Dedicated and technically skilled business professional with a versatile

sales and administrative support skill set, developed through experience as

an general office manager, retail store owner and manager, and dispatch

manager. Excel in resolving employer challenges with innovative solutions,

systems and process improvements proven to increase efficiency, customer

satisfaction and the bottom line. Offer computer skills in MS Office Suite

and other applications/systems.

Key Skills

Office Management Accounts Payable/Receivable Records Management

Teambuilding & Inventory Management

Supervision Bookkeeping & Payroll Expense and Pricing

Staff Development & Work Schedule Preparation Management

Training Dispatching Multi-Phone Lines

Policies & Procedures

Manuals

Experience

Magnum Hair Supply, Bronx, NY 2003 to Present

Store Manager & Co-Owner

. Completes store operational requirements by scheduling and assigning

employees; following up on work results.

. Maintains store staff by recruiting, selecting, orienting, and training

employees.

. Maintains store staff job results by coaching, counseling, and

disciplining employees; planning, monitoring, and appraising job results.

. Achieves financial objectives by preparing an annual budget; scheduling

expenditures; analyzing variances; initiating corrective actions.

. Identifies current and future customer requirements by establishing

rapport with potential and actual customers and other persons in a

position to understand service requirements.

. Ensures availability of merchandise and services by approving contracts;

maintaining inventories.

. Formulates pricing policies by reviewing merchandising activities;

determining additional needed sales promotion; authorizing clearance

sales; studying trends.

. Markets merchandise by studying advertising, sales promotion, and display

plans; analyzing operating and financial statements for profitability

ratios.

. Secures merchandise by implementing security systems and measures.

. Protects employees and customers by providing a safe and clean store

environment.

. Maintains the stability and reputation of the store by complying with

legal requirements.

. Determines marketing strategy changes by reviewing operating and

financial statements and departmental sales records.

. Maintains professional and technical knowledge by attending hair shows;

reviewing professional publications; establishing personal networks;

participating in professional societies.

. Maintains operations by initiating, coordinating, and enforcing program,

operational, and personnel policies and procedures.

. Contributes to team effort by accomplishing related results as needed

2000 to 2003

Glory Car Service, Bronx, NY

Dispatch Manager

. Planned work schedules and evaluated performances for dispatchers and

dispatch supervisors.

. Assisted in preparing car service's budget.

. Reviewed paperwork and call logs on a daily basis.

. Maintained multi-functional phone lines.

. Trained and managed dispatchers

. Developed and implemented price sheets and collected base fee from all

drivers.

. Created weekly work schedules for drivers, dispatchers, and supervisors.

New Harlem Car Service, New York, NY 1997 to 2000

Dispatch Manager

. Hired, trained, and scheduled other dispatchers.

. Ensured all employees understood the essentials of the job; as well as,

stay motivated and calm in distressing situations.

. Maintained multi-line phones.

. Dispatched calls in a timely order.

. Formulated weekly schedule for dispatchers.

R and F Enterprise, Bronx, NY 1995 to 1997

Receptionist

. Properly opened and closed each day according to Standard Operating

Procedures.

. Accurately booked, changed and cancel led appointments.

. Acknowledged and greeted everyone who entered and exited facilities.

. Utilize computers with skill and proficiency.

. Answered the phone promptly and used the guest's name throughout the

phone conversation.

. Maintained eye contact when addressing external and internal guests.

. Handled guests' questions and concerns professionally and courteously.

. Provided accurate, appropriate and immediate responses to all requests by

guests, ensuring complete guest satisfaction.

. Maintained a clean; safe, fully stocked and well organized work area.

. Developed ability to work without constant direct supervision and remain

at assigned post for extended periods of time.

. Maintained a positive attitude and contributed toward a quality work

environment.

Education

Louis D. Brandeis High School, New York, NY

High School Diploma

Touro College, New York, NY

Course Work in Liberal Arts

References Available Upon Request

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