Customer Service Manager

Leslie Helgeson

**** *. ***** ******

Alvin, TX

281-***-**** **.****@*****.***

Professional Profile

Analytical, dynamic, and results-focused professional with an impressive

history of growth and experience in delivering the highest standards of

professional excellence, leveraging educational background and professional

customer service, accounting, and administrative experience to launch a

career as a Paralegal or Legal Assistant.

Qualification Highlights

. Demonstrated ability to perform legal research that includes the

gathering and analysis of data pertaining to state statutes, judicial

decisions, legal articles, codes, and documents.

. Skilled in the preparation and drafting of legal documents, litigation

and trial proceedings, and in the preparation and filing of

declarations, pleadings, contracts, form complaints, and wills.

. Solid knowledge of legal terminology, docket preparation and

scheduling, preparing cases for trial, investigating facts and law of

cases, and locating and interviewing witnesses.

. Administrative management skills include calendar management,

scheduling, typing (65 wpm), file and records management.

. Technical experience and basic knowledge of Microsoft Office Suite,

Westlaw, LIRN, QuickBooks, and Peachtree.

Education

Bachelors ofApplied Science, Paralegal Studies Everest

University, Tampa, FL April 2013

. Related Coursework: Legal Research & Writing, Criminal Procedure,

Civil Procedure, Family Law, Law Office Management, Administrative

Law, Trust and Probate, Contract Law, Torts and Criminal Procedures,

International Law, Private Investigation, Law and Medicine and

Criminal Justice Ethics and Liability

Professional Experience

Morris Export Service

November 2007 to April 2008

Accounting/Invoice Auditing/Notary

. Handled daily auditing of all invoicing.

. Accounting functions which were not limited to monthly expense

reports, collections, invoice split, job cost tracking and invoicing.

. Assist CFO with any tasks that were needed.

Klinger Specialties Direct

August 2007 to November 2007

Accounting Manager/Notary

. Handled accounting functions utilizing MA S200 which included A/R,

A/P, Collections, Job Cost Tracking, Payment Applications, G702 & 703,

Cost-out documents, partial/final lien releases.

. Work directly with Regional Accounting Manager as well as

Credit/Collections manager.

Separation Services

October 2004 to May 2005

Administrative Assistant/Accounting Assistant

. Assisted accounting manager with all AP/AR duties.

. Bank Reconciliation, sales tax, reports and any needed assistance for

year-end closing as well as partial year balancing for company

turnover.

. Keyed in inventory items/vendor information for new purchase order

program.

Fix It Shop November

1999 to June 2004

Office Manager

. Handled all front office operations for HVAC/Appliance repair

business.

. Customer relations and service, set-up and maintained all accounting

procedures; detailed billing, accounts payable, account receivable,

collections and warrant utilizing.

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