Customer Service Manager
Resume:
LaKeisha Brisco
Houston, TX 77015
*************@***.***
Career Summary: I offer extreme professionalism and enhance the customer service experience of
every client that steps into my presence. I constantly receive recognition for modeling expertise in
leadership and customer service. Each day of my career I strive to be the best for the company I work for
as well as the customer I serve.
Work Experience: 09/2011 - current
Forever 21 Retail, Inc.
Assistant Store Manager (Promoted to this position within 2 years of hire date)
My achievements as an Assistant Store Manager are as follows:
* Execute Company and Store Manager’s business objectives
* Actively engage the Store Manager on efforts towards store profitability and team
performance and morale
* Work directly with Store Associates providing leadership and motivation
* Follow all expenditure and payroll limits and support sales goals
* Collaborate with other Assistant Managers to maximize employee performance,
*Support a store-wide fun, exciting and rewarding culture
* Communicate merchandise transfer opportunities to Store Manager
* Remain updated on Operations and Visual Memos, Ensure policies and procedures are
followed, Partner with Store Manager for all outstanding-unresolved store issues.
Head Cashier
My achievements in this position were as follows:
* support the company's vision through front line supervision of Cashiers and cash wrap
processes.
* Understand weekly, monthly and annual comp and target goals
*Drive to maximize both units per transaction (UPT) and average dollar sales (ADS)
*Ensure all payroll and scheduling plans are followed
*Ensure all cashiers are fully trained to use the POS for all situations
*Uphold money handling policies and standards
*Drive the highest level of customer service at the cash wrap
*Secure register funds and daily deposits, money handling protocols and shortage control
*Order cash wrap supplies, maintain a closed" authorized-only" area, support store openings,
closings and remodels as needed
*Possess good communication ability, interpersonal, written and verbal
*Demonstrate integrity, lead by example, plan and execute company objectives
*Coach, develop and motivate.
11 /2002 – 07/2008
Lindsey's Duplication Services
Executive Assistant to the CEO
Achievements in this position were as follows:
*Responsible for all incoming calls
*Route calls and set up long distant calls
*Handle all mail (Receive, distribute and send)
*Greet visitors/clients
*Schedule meetings and prepare meeting room for employees and quests
*Prepare and serve coffee at meetings/conferences
*Conduct presentations using MS PowerPoint
*Heavy filing and data entry (10-key)
*Daily use of copier, scanner and fax machines
*Invoice payments from Law Firms, Record Companies and Insurance Companies for the
purchase of patients' medical & billing records
*Utilized MS Excel to maintain a computerized log of all requests for patients' medical records
and bills
*Generate monthly reports of profits and expenses (MS Office)
*Order supplies as needed and maintain a neat and organized work environment.
08/1997 - 09/2002
North Forest Independent School District
Administrative Assistant to the Superintendent of Schools
Achievements in this position were as follows:
*Answer a multi-line PBX switchboard
*Route calls and place long distant conference calls
*Handle all mail (incoming & outgoing)
*Schedule meetings for Superintendent
*Compose and distribute memos
*Greet visitors and utilize MS Word to maintain visitation log
*Heavy data entry and filing,
*Daily use of fax, copier, Pitney Bowes mail machine & scanner
*Set up meeting room for board meetings and conferences
*Typing 50 wpm and Strong attention to detail.
Education: 08-1994 - 07/1997
Prairie View A&M University (Associates Degree)
Major: Business Administration
Minor: Education
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