Customer Service Sales

Efren L . Perez

**** *. ****** **. ***# ***-B, Denver, CO. 80231

Cell: 303-***-****, Email: ***********@*****.***

Fully bilingual, English and Spanish. Ability to resolve problems quickly, work under

pressure and make the appropriate decisions. Proficient in MS Excel. Team player. 25 plus

years’ experience in inventory management and production control.

Work History:

Materials Management Technician – DIA – PWCS Department, Denver, CO. 2013 - Present

• Analyze all PWCS inventory requirements in Maximo.

• Place purchase requisitions for PWCS inventory in Maximo.

• Receive and store all PWCS material.

• Issue all material for scheduled tasks and incidents orders in Maximo.

• Stage material for scheduled tasks prior to dispatching.

• Request supplier quotes for PWCS inventory.

• Submit New Item Request form to add new items in Maximo.

• Maintain and load PWCS inventory data in Maximo.

• Preform cycle counts.

• Update parts list for PWCS in Maximo and Share Point.

• Maintain test equipment maintenance and calibration schedules.

• Coordinate pickup for recyclable fiber and copper.

• Run daily and on demand inventory reports.

• Perform other duties as assigned.

• Initiate workflow forms for PWCS.

• Dispatch or assign work to Technicians and update SDE.

Education Consultant - Education Sales Management, Inc., Aurora, CO. 2009 – 2011

• Assigned to Corinthian College Institute and American Public University System

• Demonstrated the ability to understand and adapt to multiple changes in processes and

personnel

• Worked efficiently to increase contact and success rates above average

• Performed Quality Assurance for other agents and the campus representatives

• Coached others to help them attain higher performance measures

Product Manager - Arrow Electronics, Inc., Englewood, CO. 2005-2009

• Worked with Supplier contacts to market lines, increase sales within the line and provide

pricing and delivery information to Sales

• Coordinated all quote activity between inside sales team and assigned suppliers

• Responded to requests from the field, fostering profitable relations between Arrow and its

suppliers

• Entered and maintained all supplier debit information for assigned lines

• Interfaced with the sales team to maximize sales volume and gross profit percent

• Expedited open sales orders

• Entered electronic product change notifications received by suppliers into the system

• Checked processed data for quality

• Communicated with suppliers and research their websites to get more detailed

information

• Maintained system exchanges from Global databases to the Mainframe system

•

Inventory Control Lead (Contractor) – Intrex Global Solutions, Louisville, CO. 2004-2005

• Managed all shipping and receiving activities. Supervised 2 shipping and receiving clerks

and 3 inventory control clerks

• Maintained and filed shipping and receiving documents

• Managed finished goods inventory

• Maintained and filed all inventory control documents

• Placed subcontract purchase orders for job sequences and completions based on the

production schedule

• Generated monthly scrap reports

Inventory/Production Control (Contractor) – Fischer Imaging Denver, Co. 2003-2004

• Managed engineering changes and material requirements.

• Improved manufacturing deliverables by meeting production schedules,

improving on time delivery.

• Coordinated activities involved with procuring services such as raw

materials equipment, parts supplies, etc.

• Prepared purchase orders to support manufacturing and get the appropriate

approvals before placement.

• Facilitated execution of production plan to meet customer demand and

forecast.

• Identified strategic areas of opportunities to improve manufacturing

planning process.

• Managed material and part shortages, expedited if needed.

• Took leadership role in driving continuous improvement process efforts.

• Resolved supplier invoice issues in a timely manner.

Inventory /Production Lead – Exabyte Corporation, Inc. Boulder Co. 1996-2003

• Managed manufacturing and inventory control responsibilities for designated products

• Entered status field spare requirements for domestic and international customers

• Forecasted and scheduled material requirements for spare requirements and service

manufacturing requirements

• Entered and scheduled all material requirements for mechanical and electrical assemblies

• Coordinated and managed material inventory for service and remote depots

• Generated purchase requisitions for spare parts, vendor repairs and shop supplies

• Provided technical support to service line and remote depots

Singapore/Canada/Scotland/Germany

• Managed material returns authorization for customer service or replacement

• Coordinated and implemented engineering changes based on the effective dates

• Managed service bill of materials upon effective dates

• Generated material monthly reports for upper management

Product Manager –ElectiTek Inc. Littleton, Colorado 1993-1996

Corrections Electronic Monitoring Specialist – BI Inc. Boulder, Colorado 1992-1993

Inventory/Production/Manufacturing Control - StorageTek Corporation 1980-1993

16 years Military Service:

Army National Guard, Military Police 1980-1991

United States Army, Combat Engineer 1976-1979

Education: University of Puerto Rico, Pedagogy 1974-1976

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