Management Service
Resume:
Douglas O. Smith
McDonough, GA 30253
******@**************.***
Executive Profile
High impact, innovative, results-driven Chief Information & Technology Officer, with extensive
Global experience delivering transformational solutions. Thrives in challenging, fast-paced
settings, recognized for applying new and existing technologies to create shareholder value, and
working with business partners to formulate growth strategies leveraging complex technology
concepts.
Qualification Highlights
Produced technology growth strategies
Multidisciplinary staff management across
that transformed a media company into a
Europe, Asia, and North America
data company, significantly increasing
stock valuation.
Designed multi-year digital strategy for
leading Marketing & Communications
Created cloud based digital content
Company.
delivery platform that embedded
collaboration and digital rights
Identified and led large scale technology
management capabilities into
B2B and B2C initiatives across multiple
personalized B2B, B2C sites
business units and countries for Pharma,
.
Automotive, and Australian Telco
Implemented customer care, service
organizations
quality and cost containment measures
Managed International IT strategic
Experience implementing driving social
planning and development efforts between
business, cloud computing, SaaS, and
Asian, Europe, Middle East and North
Marketplace Based Solutions
American for Pan European Organization.
Knowledge and Implementation
Established Information Technology
experience with applications needing to
governance processes
be SOX, PCI, and European Data
Protection Directive compliant
Implemented product development, and
technology roadmaps for major financial
Strong relationship management, and
printing company.
vendor management abilities
Established Multi-Country Service
Vendor negotiations, and Reengineering
Delivery framework (Offshoring, Global
IT Management)
Core Accomplishments
Staff Development:
Launched well-received professional development program for all technology staff
(Internet 2.0 and beyond, Voice of Customer).
Mentored and coached IT leadership resulting in a 12% increase in productivity. 92%
internal customer satisfaction results (Leadership, Innovation, Customer Care, Service
Quality).
Operations Management:
Managed large scale Global Technology initiatives in Europe, Asia, Middle East, and
North America.
Handled all functions related to Corporate Systems, Application Development, Business
Intelligence, IT Security, Infrastructure, Client Facing Systems, Client Success Office,
Program Management, Enterprise Architecture.
Technology Management:
Initiated technology reengineering initiatives which resulted in time to market
efficiencies, reduction in Technology CAPEX and OPEX, and better alignment between
technology and business units.
Spearheaded new IT Governance programs which increased visibility and accountability
of technology teams.
Initiated a series of dashboards which provided senior management with key metrics
surrounding technology investments.
Chaired Technology leadership forums between business units and Technology.
Project Management:
Spearheaded the migration from 2 ERP solutions to a single global ERP instance which
resulted in greater inventory accuracy, improved revenue recognition and aided in
accelerating end of the month financial reconciliation process.
Rolled out Program Management Office to handle global delivery of technology
solutions.
Professional Experience
Carter Brothers & DN Electrical Services
September 2013
Atlanta, GA
SVP Operations & Chief Information Officer (Interim)
to
Day to day oversight of 475 person (Electrical Engineering and Electrical contracting)
Current
firm with resources across the United States with delivery responsibility for power
system, substation/transformer, conveyor system, and control system
implementations). Oversight of $58M P&L, 5 year growth strategy, and M&A
activities. Direct supervision of Business Development, Project Controls,
Technology, and Human Resources.
Established go to market electrical service capabilities:
AIS/GIS Substation turnkey delivery model
Power Generation Model (EPC model for Hybrid Power Distribution
implementations)
Conveyor(Mechanical and Baggage Handling)
Developed remote Micro Grid, and Smart Grid product offerings along with
recommended technology roadmap covering:
Business Intelligence
Predictive Analytics using neural networks as a learning engine
Big Data repository for capturing weather related data, supply and demand data, and energy
audit data
Business Rule Engine for SLA enforcement
Better World Books
April 2012
Alpharetta, GA
Chief Information Officer
to
July 2013 Overall responsibility for technology leadership and direction. Directed and inspired Digital
eBook Strategy, Commerce/Marketplace integration efforts with Amazon, eBay, Barnes &
Nobles, and several international marketplaces.
Implemented two core technology themes (I - Service Quality, II - Grow the Business) in less
than 1 year:
Completed review of ERP consolidation roadmap. The project focused on documenting
and reengineering the business processes across 3 Inventory control systems and 2 order
entry systems, with an overall goal of simplifying orders to cash processes.
Spearheaded creation of five-year strategic road maps instrumental in executive team
planning for IT; clearly communicated risk surrounding replacement needs for end-of-life
infrastructures.
Managed Marketplace pricing, analytics and technical architecture for new eBook offering
and other surplus goods and services.
Developed SOA platform (12 core services) for delivering content to 3rd party
marketplaces, integrating orders via 3rd party marketplaces into ERP system.
Established predictive analytics team focused on improving buy decisions and optimizing
pricing strategies across 53 online marketplaces using a Big Data environment (Hadoop).
Lowered Technology Infrastructure OPEX by 38%. Rolled out virtualization
(Private and Public Cloud) solutions, with 88% better recovery performance plus decreased
facilities and cooling costs; upgraded data centers with no additional staff or space --
eliminating $700K in costs.
Established Hybrid environment between two vDC (virtual data centers) using VMware
vCloud.
Setup 3 offshore Development and QA centers of excellence (Russia, China and India)
Assessed network traffic, eliminated unnecessary routing and equipment which resulted in
increased compute capacity for Business Intelligence and faster online pricing.
Designed product roadmaps for Warehouse Management System, ERP platform, and
Social Business 2.0 Environment
November 2009 RR Donnelly & Bowne Corporation
New York City, NY
Vice President Global Technology
to
March 2012 Directed overall Technology Global Delivery Model, Application Development, Technology
Leadership, digital strategy and customer facing platforms for Marketing & Communications
business unit (388 Technology resources across North America, Europe and Asia, $110M
Technology Budget, and $65M CAPEX).
Initiated, Inspired and educated senior leadership on the adoption of Content Management, Portals,
Collaboration, Mobile and other Internet 2.0 platforms using leading open source products.
Established Identity Management, Content Management, Service Oriented Architecture, Document
Management and Enterprise Engineering efforts within financial services and Marketing and
Communications business units.
Established self-service Print Production Platform, and Multi-channel delivery framework that
lowered IT costs through platform standardization. Produced six-staged SOA
(Service Oriented Architecture) framework, which leveraged a standard set of design, and build
patterns to reduced application coding, and improve client service quality.
Reduced OPEX (17%) and CAPEX costs by 22% via continuous IT reengineering
strategy.
Launched platform consolidation and application retirement effort, leading to $3.5M in IT
OPEX reductions.
Developed digital print platform with multi-channel content distribution capability. The
digital print platform served as the foundation (PaaS) for newly developed digital client
applications.
Introduced IaaS (Infrastructure as a service) for core client facing systems, which reduced
Infrastructure growth by 62%, became the foundation for Marketing & Communications
Software as a Service (SaaS) Strategy.
Designed 3-year Digital Strategy framework to support Market & Communications $47M
Business Unit growth strategy.
Defined Technology Roadmap to support: Social Media, ecommerce 2.0, Data
Management, Business Intelligence, Campaign Management, Analytics, CRM, Mobile,
Digital Rights Management and Collaboration efforts.
Mentored Enterprise Engineering group on IT best practices, reusable architectures and
how to implement Marketing & Communications Service Oriented Architecture & Growth
Platform.
Directed Global technology strategy, and enterprise architecture implementation and
support services.
Partnered with CMO to establish multi-channel communications roadmap.
Collaborated with Divisional Presidents and Senior Management to define 3 year growth
strategy.
Chemstation
October 2006
Chief Information Officer/CTO (Interim) Atlanta, GA
to
Served as CIO/CTO for Industrial Chemical Manufacturer with 190+ clients in Southeast USA.
November 2009
Accountable for Technology Executive Leadership, IT planning, relationship management,
program/project delivery, outsourcing, regulatory compliance, implementation and support
services. Managed key IT investments: ERP, Inventory Control, Warehousing, and Sales Force
Automation.
Facilitated new business by adding ERP capabilities (including 100% raw-material-to-
finished-part traceability) that impacted companies ability to obtain key industry credentials
(i.e. Green Product Certifications - EPA Designed for the Environment).
Reduced inventory costs 18% through ERP Implementation (Orders to Cash)
Integrated inventory control process into accounting system Increased product level
revenues 8%.
Integrated pricing policies into forecasting and pricing systems, and launched automation of
sales force process to increase client contact and sharing of core sales data.
Enabled remote access to sales, warehouse, and customer delivery information.
Increased warehouse productivity, reduced inventory holding costs, and improved supply
chain process.
Developed platform to monitor regulatory compliance and insure environmental
compliance.
D&B
August 2004
Vice President of Global Technology Strategy New York City, NY
to
September 2006 Managed various cost centers while at D&B. As Vice President of Global Technology
Strategy, maintained budget within 4% of corporate revenues. Reduced Global Technology costs
by $49M (18%). Managed BU Technology budget of $147M, maintained BU budget within
2.9% of plan, and reduced BU technology costs by $12M (8%). Negotiated Global Professional
Master Services Agreement, resulting in a net 15% reduction in ongoing professional services
fees ($2M in ongoing annual support and maintenance costs).
Instituted a reengineering governance process to facilitate consistent project execution and
accountability.
Spearheaded D&B's 5 year Technology Strategy which leveraged a Services Oriented
Architecture to enable the business to grow revenues by 11% annually. Devised SOA
strategy to reduce the number of databases from 680 to 110, and to consolidate product
offerings onto an integrated set of applications.
Reduced application delivery timeframes while improving service quality and customer
experience through a series of core foundational technology engagements.
Advised Sr. Management (CEO, CFO, CIO) on the impact various technologies would
have on business unit strategies and growth targets.
Leveraged vendor partners in IT strategy process, and streamlined fundamental changes to
Architecture, Governance process, and how the organization deployed new concepts into
the marketplace.
Insured Architecture Governance process were an enabler to top-line revenue growth, and
transparent to business sponsors.
Led several reengineering efforts resulting in $49.0M and $12M in annualized savings
respectively. Improved development onshore/offshore ratio from 1:3.7 to 1:10. Reduced
service quality defects by 19%.
Drove results oriented team structure with high winning culture results (92% business
satisfaction rate).
Managed Global program management offices covering business system re-design, and IT
reengineering.
Engineered several Internet Business Models to lower infrastructure costs, and improve
service quality of client facing applications
1eEurope LTD
January 2001
Vice President of eBusiness & Technology Integration London, England
to
Managed Commerce (B2C/B2B) & Technology Integration leadership activities across 8
June 2004
countries (France, United Kingdom, Spain, Denmark, Germany, Netherlands, Belgium, and
Switzerland). Responsible for rollout and integration of Relationship Management, Content
Management, Procurement, Engagement Management, Supply Chain Management and Pervasive
Computing best practices. Identified opportunities to drive revenue, and increase market
penetration. Designed business cases to senior management outlining potential IT service
offerings across Europe. Held discussions with press, industry experts, clients, and standards
boards regarding emerging technologies and trends across Europe. Strongly involved in outlining
infrastructure, enterprise architecture direction and IT strategy for operating companies and their
clients.
Performed M&A IT due diligence across European Organizations and communicated
findings to Board of Directors and Senior Executives.
Guided business units in the use of technology to maximize profits, productivity, quality
and service.
Created and managed standards, information, knowledge, architecture, and infrastructure
strategy.
Provided hands on experience in Procurement, Portal Technology, Content
Management, Mobility, Application/Web and Messaging Server Technology, Java,
EJB, and Web Services
Advised 500+ IT Employees with 5 direct reports.
Designed and mentored business units on B2B Exchanges, CRM, SRM, Governance,
Knowledge Management, and Enterprise architectures.
Provided executive leadership to projects developing and implementing eBusiness,
eCommerce, Content Management, CRM, and Procurement based applications.
Chaired CIO roundtable for European Business Units.
Prepared IT recommendations to CEO, CFO, COO and Board Members.
Provided technical leadership and coaching to business unit CIO's.
Designed Content Management Strategy for European Marketplace.
McKinsey & Company
January 1998
Sr. Manager New York, NY
to
Responsible for McKinsey's Global Knowledge Management Architecture. Hands on
January 2001
involvement in defining, and re-designing business processes around knowledge management.
Developed several strategies outlining appropriate infrastructure, and technical architecture
changes required for Global sharing of information.
Directed a diverse team of project managers, knowledge experts and technical specialist
Presented key technology changes, opportunities, and best practice concepts to
Partners and Directors
Designed Knowledge Management Strategy for future KM sharing
Mentored staff on designing adaptable enterprise architectures
Assessed key knowledge areas needed by firm consultants
Designed roadmaps and vision for KM architecture development.
Horizon Technologies International
April 1995
Partner - IT Strategy & Application Development Tasmania, Australia
to
December 1997 Partner in IT Management Consulting Firm. Developed and promoted organizations key thought
leadership in Information Technology. Administered IT budget of $18M and negotiated over
$137M in client engagements. Managed and delivered multiple large scale projects on time and
within budget. Scaled organization to be the largest IT service provider in Hobart Tasmania.
Effectively delivered 48 engagements covering: Architecture and Infrastructure due
diligence; Infrastructure Management guidelines; Internet & Intranet strategy definition;
Reusability studies; Application Certification Frameworks; Internet enabling core back
office systems (e.g.Billing Systems); Call Center Integration; Client/Server,
Mainframe, and Internet Project Assessments.
Designed core services offerings around eCommerce, Digital Economy Infrastructures
and Architectures.
Doubled IT practice revenue growth and talent for 3 consecutive years.
Extended vendors distribution channel into Asian Markets.
Re-defined Technical Architect and Infrastructure for Australia Post.
Designed and developed IT strategy, and recommended appropriate technology
investments for private equity firm.
Increased employee retention by 16% -- focused on training, team building, and
recognition programs.
Increased organization Revenues by 76%, and new client engagements by 114% in
second year of operations.
Ernst & Young
June 1991
S ydney, Australia
Sr. Manager
to
Managed a team of consultants, architects, developers and business analyst on various client
February 1995
engagements. Responsible for resource management, engagement profit & loss, client
management, sales prospecting, project risk management, and conflict resolution.
Effectively introduced, and integrated new technologies for global customers.
Successfully met annual sales target and assisted in growing firms client service practice.
Assisted in development of closure plan for Pharma manufacturing plant. Investigated
logistical impact of plant closure on core Information Technology Systems. Reviewed
outsourcing of core drug manufacturing processes and systems. Analyzed cost of current
IT expenditure and investments. Presented case to management for selling off of core
technology to third party.
Oversaw strategy and rollout of internal Program Office to manage IT based engagements.
Established data collection and analysis techniques across 129 internal systems, and 22
ongoing projects.
Facilitated object-oriented analysis and design sessions for a series of investment banking
engagements.
Investigated Point of Sale devices, wireless technology, scanners and EFTPOS for use at
major retail merchant.
July 1989 Cap Gemini
to Consultant Chicago, Seattle, New York
Assisted in the design and development of a purchasing system.
April 1991
Designed, developed, and managed the deployment of a marketing information
system for AT&T. System provided demographic, product, and customer sales
information management to sales force.
Established criteria and architecture for integrating Executive Information Systems and rule
based systems into core legacy systems for a major retail chain in order to determined
optimum method of reducing shrinkage.
Developed expert system platform to automate the design of custom made heat exchangers
for an aerospace parts manufacturer.
Redefined system development lifecycle (SDLC) to include Object Oriented development
paradigm
Developed Neural Network to assist in DNA/RNA pattern recognition.
Education
Bowling Green State University
1989
Bachelor of Science: Operations Research & MIS Bowling Green, Ohio, USA
Concentration and Field assignments in transportation modeling, neural network design and
artificial intelligence.
Technical Expertise
Experience
Skills Total Years Last Used
Cost and Benefit
Analysis,Cost 1 8+ Current
Executive Management
Avoidance/Reduction,
Capabilities
Developing Strategic
Partnerships, Finance
Management, Expense
Control, Executive-Level
Negotiations,
Acquisition Due
Diligence and Pricing
Negotiations,
Relationship and Team
Building, Strategic
Planning
Business Intelligence,
Predictive Analytics,
Information Technology 2 0+ Current
Pricing Strategies,
Strategies and Concepts
Campaign Management,
Enterprise Content
Management, Quality
Assurance and Testing
Strategies, SOA, Web
Services, Marketplace
Integration (e.g. Amazon)
Agile, Prince2, Lean
Project Management,
Methodologies and
Conceptual Application
Techniques 2 0+ Current
Modeling (CAM)
Visual Studio .NET,
Talend, Informatica,
Oracle Financials,
Vendor Products (i.e. Content 1 5+
Microsoft Commerce Current
Mgmt., eCommerce)
Server, PowerBuilder,
HP Dialogue, Adobe
Lifecycle, Great Plains,
Microsoft CRM,
SalesForce
(sForce), Volusion
VMWare vSphere,
Web 2.0, Cloud & SaaS vCloud, Amazon EC2, Current
8+
Platforms Google Apps,
Force.com, ServiceNow,
Alfresco, Azure
HTML, XML, IIS,
Apache, Mule ESB, Web/
Application Server,
Websphere Application
Server, MQSeries,
Web Tools, Languages and 8 - 15+ Current
Microsoft .NET
Environments Framework, BPEL,
Oracle Fusion
Middleware, Java,
Python, .NET, Android
& iPhones mobile
development
ARTICLES, PUBLICATIONS AND TECHNICAL REPORTS
"Creating a demand management predictive analytics "Big Data" repository",
Atlanta, GEORGIA, October 2012, 8
"Technology Leadership in an Internet driven economy", New York, NEW
YORK, January 2012, 14
"Marketing and Communications Predictive Analytic's Framework for increasing
insight", New York, NEW YORK, March 2010, 22
"Managing architecture and change in a Post Internet Economy." Atlanta,
GEORGIA, June 2003, 11
"Benefits of a Multi-Target health portal." Paris, FRANCE, November 2002, 18
"TCO Benefits of a shared and semi-centralized IT Architecture." London,
ENGLAND, September 2002, 12
"Utilizing eProcurement Systems for driving efficiencies and cost reductions."
London, ENGALND, June 2001, 22
"Managing Content across European countries." London, ENGLAND, October
2 000, 15
"Impact of European Directive on Data Privacy, and the associated issues in
designing Pan European Applications/Solutions." Stuttgart, GERMANY, July 2000,
8
"Organizational alignment impact by using technology as a competitive tool."
Tasmania, Australia, January 1997, 11
"Current State of Client-Server Technology." Sydney, Australia, July 1994, 8
"Best practices in content management, procurement and supply chain management
and their associated Key factors for Success." London, ENGLAND, March 2001,
32
"Aligning Infrastructure and Architecture objectives in order to achieve application
architecture benefits." Paris, FRANCE, May 2002, 27
"European Knowledge Exchange." London, ENGLAND, July 2000, 7
"Repository Grid Systems (Knowledge Acquisition)." Cogitas. Grenoble,
FRANCE, January 1991, 19
"Creating a CIO Roundtable." Aarhus, DENMARK, March 2001, 4
"Pan European IT Services Model." London, ENGLAND, August 2000, 8. Value
of a Pan European IT delivery system
"Knowledge Management Architectures." New York, NEW YORK, January 1998, 6
"Executive Information Systems of the future (EIS with intelligence)." Seattle,
WASHINGTON, September 1990, 14
"Digital Marketplace using Reverse Auction Technology." Stuttgart, GERMANY,
April 2002, 14
"Improving Service Quality by leveraging Web Services." Parsippany, NEW
JERSEY, July 2006, 11
"Reengineering while improving Customer Value." Short Hills, NEW JERSEY,
March 2005, 8
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