Sales Customer Service

VICKY McLAURIN

**** ********** ****** #*** 818-***-****

North Hollywood, California 91602 *************@*****.***

PROFILE

Versatile, motivated and accomplished professional with extensive

experience in Sales, Telemarketing, Direct Marketing and Instruction.

Innovative and strategic thinker displaying excellent prospecting, sales

presentation, closing, customer service and follow-up skills. Quick learner

with the talent to acquire and convey in-depth product and industry

knowledge. Active listener with strong ability to define and meet customer

needs. Self-directed, thorough and detail-oriented in all areas of

accountability. Computer skills in Microsoft Word and Internet

research/navigation. Conversant in Spanish language.

MAJOR STRENGTHS

. Organizing concepts, ideas and materials . Public

speaking and presentations

. Strategizing, planning and problem solving . Clear,

analytical writing skills

. Client-centered, quality-focused attitude .

Building/maintaining business

relationships

PROFESSIONAL EXPERIENCE

1996-2008 Instructor - Secondary Education

LOS ANGELES UNIFIED SCHOOL DISTRICT; Los Angeles, CA

7th and 8th Grade Algebra and Pre-Algebra.

6th Grade Science, Math, English and Social Studies.

Leadership Activities:

. Dean of Students.

. English Learner Coordinator.

. Helped launch pilot Carnegie math program.

. Co-authored a handbook describing and illustrating a state-

funded math program.

. Developed and delivered numerous presentations to teaching

staff.

1986-1996 Sales Representative - Direct Sales, Telemarketing and In-home

Sales

PARAMOUNT PICTURES; Los Angeles, CA

. Sold advertising space in studio's in-house telephone

directory to local businesses via personal sales calls and

telemarketing. Wrote and followed clear, concise sales

scripts.

THE WINE EXCHANGE; Westlake Village, CA

. Qualified and cultivated individuals for sales of wine

investments.

THE PASADENA PLAYHOUSE; Pasadena, CA

. Consistently achieved or surpassed weekly goals for

theater subscription sales.

NATIONWIDE SHOPPER SYSTEMS; Burbank, CA

. Sold promotional and advertising opportunities to catalog

publishers.

GROLIER, LTD; Honolulu, HI

. Sold pre-school educational programs via in-home

presentations and demonstrations to parents.

RAIN SOFT; Los Angeles, CA

. Marketed residential water filtration systems through in-

home presentation and product demonstration.

EDUCATION / TRAINING / CERTIFICATIONS

Bachelor of Science in Anthropology, University of California,

Riverside

Diploma, Spanish Language and Culture Course, Universidad

Complutense de Madrid (summer program)

CLAD Certification (Los Angeles Unified School District)

Standard Elementary Teaching Credential

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