Customer Service
Resume:
Leigh Ann Kidd
Greenville, AL 36037
To secure a position with a well-established organization with a stable environment that will lead to
a long lasting career.
*****.***.****@*****.**
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Employment History
CSR
September 13, 2013 - Present Professional Facilities Management Inc., Montgomery, AL
Fulfill customer requests by clarifying desired information, completing transactions, and
forwarding requests to technicians.
Determine the requirements and severity of the work orders by working closely with the
customer.
Follow up with technicians and customers to ensure work is completed in a timely manner
and to the satisfaction of the customer.
EMD Dispatcher
January 2009 – January 2011 Care Ambulance, Montgomery, AL
Answer both emergency and non-emergency calls and gather pertinent information
regarding the call.
Prioritize calls in order of emergency and dispatch calls.
Schedule non-emergency calls as allowed and maintain full coverage in the assigned area.
Dispatcher
April 2007 – December 2007 Lowery Towing and Recovery, Greenville, AL
Answer phone calls regarding service and office administrative questions.
Dispatch wreckers on calls while maintaining coverage as possible.
Assisted with employee payroll and accounts payable/receivable.
Team Player
January 2006 – December 2006 Marvin’s Building Supplies, Greenville, AL
Greeted and assisted customers with selections throughout the store.
Performed inventory and stocking of the shelves.
Ran cash register and answered incoming phone calls.
Education
December 2012 Lurleen B. Wallace Community College, Andalusia, AL
Associate in Arts & Associate in Applied Science (Computer Science)
Dean’s List
President’s List
Phi Theta Kappa
Other Experience
Proficient in Microsoft Office, C++, Java programming, and Microsoft Expression Web.
Experience working in CADS, QuikCall, Work Oasis, Service Channel, and Corrigo.
References
References are available upon request.
Contact this candidate