Community Assistant Man./Bookkeeper
Resume:
Orlando, FL *****
************@*****.**
m
Nikia J. Charles
Objective: To excel in a business environment where I would be allowed to extend
my, Computer, Management/Business, and Customer Service skills to help
promote organizational growth.
Summary of Qualifications:
• More than 8 years combined experience of Customer Service
• One year Medical billing & coding experience
• Strong ability to interact and communicate with people over the
telephone, often in stressful situations.
• Profound ability to make administrative/procedural decisions and
judgments.
• Strong ability to create, compose, and edit written materials.
• Considerable data entry and word processing skills.
• Excellent records maintenance skills.
• Remarkable experience with Microsoft Office, Word, Excel, as well as
PowerPoint.
• Excellent Customer Service skills.
• Profound ability to respond to requests and inquiries from the general
public.
• Thorough knowledge of supplies, equipment, and services ordering
and inventory control.
• Strong ability to lead and train staff and students (interns, work base
training).
• Excellent organizational skills.
• Excellent ability to record and transcribe meeting minutes.
• In-depth ability to analyze and solve problems.
• Great ability to maintain confidentiality of work records.
• Immense ability to multi-task and establish priorities.
• Great ability to exhibit initiative, responsibility, flexibility, and
leadership.
Professional Experience:
Fairways Country Club 2012-Current
Community Assistant Manager/Bookkeeper
• Close out Month end financials
• Maintain yearly budgets
• Build PO’s
• Maintain CapX projects
• Clear conditions for potential lease holders
• Receive and receipt payments
• Balance daily batches and reports, deposit receipts
• Prepare and complete service work orders
• Maintain delinquent accounts
• Resolve customer issues
• Maintain/Investigate incorrect billings on customer accounts
• Review accounts not billed
• Send out rent increase notices
• Generate and distribute State Law 7-day and eviction notices
• Work with collection agencies to recover delinquent payments
• Maintain Resident files
• Perform a variety of general clerical duties, including telephone
reception, mail distribution, ordering of supplies, and other routine
functions.
City of Denmark, Denmark SC 2006-2009
Utility Billing Clerk
• Receive and receipt payments
• Balance daily batches and reports, deposit receipts
• Prepare and complete service work orders
• Maintain delinquent accounts
• Maintain Business licenses
• Resolve customer issues
• Enter meter readings for monthly billing
• Maintain/Investigate incorrect billings on customer accounts
• Review accounts not billed
• Run End of Month and End of Year Closeout reports
• Participate in Setoff Debt program
• Perform a variety of general clerical duties, including telephone
reception, mail distribution, ordering of supplies, and other routine
functions.
• Petty cash disbursements and reconciliation
• Assist City Administrator when needed (proofing, community
events, Council Meetings, etc.)
Radisson Suites Hotel 2004-2006
Guest Service Rep.
• Check guest in and out of Hotel
• Receive and receipt payments
• Prepare and complete service work orders
• Resolve guest issues
• Perform a variety of clerical duties, including telephone reception,
mail distribution, and other routine functions.
• Balance daily batches and reports, deposit receipts.
Red Roof Inn, West Palm Bch FL 1998-2003
Guest Service Rep. /Night Auditor
• Check guest in and out of Hotel
• Receive and receipt payments
• Prepare and complete service work orders
• Resolve guest issues
• Perform a variety of clerical duties, including telephone reception,
mail distribution, set schedules, and other routine functions.
• Balance daily batches and reports, deposit receipts.
Education: Everest University, Orlando FL
2010-Current
Denmark Technical College, Denmark SC
2007-2008
William T. Dwyer High School, Palm Bch Gardens FL
Diploma
Trainings:
AAPC
• CPC Certification
Municipal Association
• Customer Service
• Set off Debt
• SCUBA (S. C. Utility Billing Association)
Contact this candidate