Manager Management

Penny Rossetter

**** ******** *****, *********, ** 32141, Cellular 386-***-****, pennyrossetter39

@gmail.com

Employment

Manager - Lohmans Management Company. New Smyrna Beach 2013 - Present

I started with the company working at Hidden Oaks as a helper, waiting for them to buy

Greenbriar where I still work as the manager. I started Greenbriar 1-15-2014

h When I started Greenbriar it was 50% empty in three months it was 100% full.

h I do not have a helper, I am on call 24 hours a day seven days a week.

h It is a Section 8 property so I do work one on one with the New Smyrna Beach

Housing Authority.

h Investigated complaints, disturbances, and violations and resolved problems following

management rules and regulations

h Effective in stressful situations

h Demonstrated ability to apply sound knowledge to diverse applications

h Experienced manager with excellent team abilities

h Ability to communicate effectively with customers, management, and staff

h Friendly, personable, and easy to work with

h Work very effectively with organizations and individuals while solving problems and

explaining policies. Quickly gain respect of all parties

h Performed all phases of leasing and managment role.

Leasing Agent/ Acting Manager - Hara Management. New Smyrna 2011 - 2013

Beach, FL

Planned and organized numerous programs,managed day - day operations for 100

apartments with management showing up on property once a week. Worked close with

Section 8 in New Smyrna Beach.

h Prepared reports summarizing financial and operational status of property and facility

h Met with prospective leasers to show property, explain terms of occupancy, and

provide information about local area

h Planned, scheduled, and coordinated general maintenance, major repairs, and

remodeling and construction projects for commercial and residential property

h Purchased building and maintenance supplies, equipment, and furniture

h Directed and coordinated the activities of staff and contract personnel and evaluated

performance

h Investigated complaints, disturbances, and violations and resolved problems following

management rules and regulations

h Collected and processed applications for leases,collected rents and security deposits.

served all late notices. Did all bank deposits.

h Tenure length was due to a change in managers.

Leasing/ Assistant Manager - Marina Vista Apartments. Daytona Beach, 2010 - 2011

FL

Met with prospective leasers to show property, explain terms of occupancy, and provide information about local

area. Worked one on one with the residents.

Helped prioritize work schedules and delegated assignments

h

Dealt tactfully and effectively with difficult customers

h

Directed and coordinated the activities for the residents.

h

Input all rent checks in Yardi management program.

h

Tenure length was due to a change with another management company, and all staff

h

was let go.

Leasing Agent - Epoch Management. Port Orange, FL 2009 - 2010

Responsible for all aspects of leasing at both sister properties. Legacy at Crystal Lakes and

Bermuda Estates in Ormond Beach.

Worked one on one with the residents.

h

Dealt tactfully and effectively with the residents on problem solving issues.

h

Showed the model and clubhouse.

h

Tenure length was due to management company closing the contract with both

h

apartments.

Office Manager - City Thrift. Daytona Beach,FL 2009 - 2009

Supervised office and floor personnel ensuring all duties were performed. Provided

training and guidance for new employees, scheduled and planned routes for drivers to

achieve efficiency and productivity.

h Directed up to 10 employees.

h Researched and implemented effective solutions for pick up problems.

h Tenure length was due to a medical reason with my daughter.

Computer Skills

QuickBooks

h

Word

h

Excel

h

Yardi management property program

h

E- Mail MS Outlook

h

Appfolio management property program

h

Internet Explorer

h

MS Word

h

MS Works

h

MS Outlook

h

MS Office XP (All Products)

h

MS Excel

h

h Word Perfect (all recent versions)

Education

2014

Florida Cam Course, Online

I just took the 18 hour Cam Pre - Licensing Test with a 95. I am going to take the state

test this year.

2013

AAGO, Orlando

Landlord Tenant Law

H.S. Diploma, 1990

Harcourt Private, Online

Personal Information

Transportation Routing & Scheduling.

I am willing to re locate at this time.

References

Available upon request

Contact this candidate