Customer Service Sales

L I L L IAN RODR IGUEZ

**** ******* **.

Maitland, FL 32751

Cell Phone 407- 580-3951

acf78q@r.postjobfree.com

I NSURANCE PROFESSIONAL

P ROF I LE

Hardworking achiever with 20 years of progressive accomplishments in

customer service, sales and marketing.

Dedicated to excellence in service and relationships. Dependable team

p layer with strong communication skills with diverse groups. Analytical

t hinking skills to make timely appropriate decisions. Have conflict

resolution skills and the ability to work in a fast pace environment. Strong

problem solving and experience with conflict resolution

Thorough research and strong decision making skills necessary and building

relationships.

Flexible, always willing to help out wherever needed. Highly energetic

p romoter, open minded and goal-oriented. B ilingual//Spanish Fluently

A REAS OF EXPERT ISE

Sales & Marketing Customer Service C lient Relation M ulti-Task

Contract Negotiations P roblem Solving B illing/Collection T ravel

Agent

Call Center M anagement Decisions Computer Skills Insurance

P &C

I NSURANCE EXPER I E NCE : P ersonal L ine

I nsurance L icense 2044/440

& H ealth I nsurance 240

Sales, Binding and Servicing Auto, Home, Ocean Marine and Umbrella Policies.

P rocessing new and renewal business. Quoting for new business and rewri tes,

reviewing losses, running the mvr clue and reports for new business and declining,

p rocessing endorsements, cancellations, retention, accounting, billing, follow up

w ith clients, update clients information and mortgagee clause.

K nowledge of mitagation inspections requirements and National Flood Insurance.

Can demonstrate strong navigational skills in using multiple company systems

Experienced with companies: Citizens, Progressive, Travelers, Metlife, ASI, Flood,

I nfinity, Safeco and other major companies. I have worked, communicated directly

w ith insurance companies.

E MPLOYMENT

AAA I nsurance Bureau I nc . : P roperty & Casualty Insurance Customer

Service Current

Job description: Customer Service, Servicing policy

Processing endorsements for auto, home, umbrella and f lood policies. Assisting

customers, banks, insurance companies with policies. Assisting customers with

t heir policies, going over their coverages, payments, cancellations, renewals, and

advising customers as well as mortgage companies what insurance companies are

requiring to maintain policy from cancelling. Going over mitigation requirements.

M aking outbound calls to, emailing and faxing insured, insurance companies and

mortgage companies . Keeping good contact and relationship with insured and

i nsurance companies.

K nowledge of insurance companies underwri ting guidelines.

A mica M u tual I nsurance Company : Associate Account Representative

P &C U nderwri ter/Sales/Customer Service 01/09 - 10/11

Job description:

Customer Underwri ting Assistance/Sales

O ffering and quoting new and renewal business in the State of Florida. This

position allowed me to process all endorsements: Mortgagee Clause, endorsements

adding or deleting Arts&fines, jewelry, scheduling. To make decision to accept or

decline insurance policy. I ran mvr clue to see all records on customers to review and

decide to accept or decline. Worked directly with mortgagee banks, f lood. Provided

A mica’s underwri ting guidelines.

Seibels, B ruce & Co. (Fi rst Home I ns) C ustomer Service

07/07 - 09/08

Job description:

Customer Service/Mortgagee Clause

Received call from Banks to review mortgagee, payments, processed and updated

mortgage clause and as well going over the policy. Assisted insured with their policy,

b illing, payments.

Processing all endorsements.

CF I nsurance Service P roperty & Casualty Personal L ine Insurance

08/05 - 04/06

Job description:

Receptionist, Customer Service, Sales

Welcomed customers as walk in’s. Assisted customers with payments, cancellations,

endorsement, processing changes as customer’s request. Quoting and requoting

w ith different companies.

Mortgage Clause and processed all endorsement with insurance companies

websites.

E D UCAT ION

Louis D Brandies H igh Schools New York City

H udson Community College, Jersey City, New Jersey

Central Florida Academy of Travel Central Florida Insurance School

H ill Tucker Insurance School

L icensed Health Insurance 240

Keywords: C ustomer Service, Building Relationships, Sales, Close a Sale, Insurance,

T ravel Agent, Hotel, Vacation. Retail, Client Relation, Bilingual, Computer

L i terate, M ul ti task, Technical Support, Billing, Personal & Casualty Insurance,

U nderwri ting Assistance.

Contact this candidate