Customer Service High School

B’Ham AL *****

Home: 205-***-****

ObjectiveAlisha Pressley

**** *********** **

To obtain a position within your establishment which will enable me to utilize my current skills and abilities and also give me an opportunity to learn new skills and achieve new goals while working in a professional atmosphere.

Skills and Abilities

Following Instructions listening, comprehending, and troubled shooting.

Experienced with PC, fax, photocopy, data entry, cash handling, mathematics, switch board, and key boarding.

Experienced in professionalism, time management, communication, billing collections, and customer service.

Employer: St.Vincents East

Title: Unit Secretary Location: Birmingham Al,

Duration: 7/2008-10/2012

Job Duties: Taking incoming calls concerning the patients handle a multiline phone, schedule appointments, answer patient call lights, keep up with patient tracking board, page doctors, build charts, break down charts, admit discharge and bill patients using web invision place orders using Eclipsys, scan orders to pharmacy, and provide nursing support to RN’s and LPN’s.

Employer:Childrens Of Alabama

Title:Office Ass II A

Duration:01/2013-Present

Job Duties:Responsible for appointment scheduling and other related functions; receiving patients and their families; performing duties consistently and accurately to maintain an efficient, friendly, work environment; and providing clerical support to assigned Medical Group. Responsible for preforming multiple customer focused Access Center tasks (pre-certification, pre-registration, pre-admission, financial counseling,follow up appointments, coy-pay collection, order entry, account verification and updatesn urgent scans.

Education

Huffman High School Graduate 2008

Tri-State Community College June2008-2009 Pre-Business

References

Professional and personal references available upon request.

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