Administrative Assistant

ODESSA REED

***** ********* ***** *****

Tomball Texas 77375

Email address: ******.****@*****.***

Mobile: 1-281-***-****

CAREER OBJECTIVE

Administrative Assistant with extensive knowledge of the cosmetics industry. Energetic, outgoing driven to reach company goals by establishing rapport with clients though relationships building.

SUMMARY OF SKILLS

•Operations management

•Leadership Skills

•Performance tracking and evaluation

•Leadership mentoring

•Effective communicator

•Consultative sales techniques

•Retail clients - CRM system expertise

PROFESSIONAL EXPERIENCE

Macy's Inc. and Dillard's 2011 - 2014 Position - Counter Manager

Job Duties:

•Developed highly empathic client relationships and earned reputation for exceeding sales goals.

•Utilized and trained others in consultative value-focused customer service approach. •Managed day-to-day tactical and long-term strategic activities within the business.

•Cross-trained and provided back-up for other customer service representatives when needed. •Designed and suggested new display ideas to improve accessibility to merchandise which increased sales.

•Managed quality communication, customer support and product representation for each client.

C. Style Builders - 2008 - 2012

Position - Project Manager

Job Duties:

•Managed a crew of 4 - 6 onsite general contractors for 48 months. •Educated general contractors personnel on the quality standards throughout the construction process. •Drafted action plans and led meetings with "department executives" to review project status and proposed changes.

•Qualified competitive subcontractors bids prior to execution of contracts.

•Carefully coordinated plans and specs using marketing programming standards.

•Monitored safety of all construction activities making onsite personnel safety top priority.

•Led the planning, budgeting and direction of all construction projects.

Direct Sales -1997 - 2007

Position - Personal Care Consultant

Job Duties:

•Maintained up-to-date knowledge of company policies regarding payments, returns, and exchanges. •Trained 10 - 15 new sales associates quarterly.

•Created new processes and systems for monitoring and increasing customer service satisfaction.

EDUCATION:

American Intercontinental University (AIU) - Bachelor of Business Administration

•DSA - Mary Kay Business

•Five-Star CRM - Sales Professional Training

REFERENCES

Available Upon Request.

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