Customer Sales

Jessica Romero

*** ****** *****

Gatineau (Québec) J8P3B7

Cell. : 438-***-****

e-mail: *****************@*****.***

Languages: french, English, Spanish.

Computer skills: MS Office, Internet, software Sabre, Sirev, Hotello Smartpoint and Ocean

Professional Experience

International Traditional Agent (Government of Canada Account) Call

Center in HRG North America April 2014

News booking national flights, North of 60 and international, hotels, cars and train.

Advise clients on fare’s rules policy of Tickets, hotels, visas, passport, and luggage (national and

international)

Confirm reservations participate in the selection of products or travel services adapted to the

needs of customers

Tracking, change of tickets and refund.

Reservation Agent (North America & Caribe)

Call center in Air Canada Vacations August 2013 - March2014

Please provide information on places of destination, hotels, foreign exchange, schedules of

flights, modes of transport, accommodation and costs of packages.

Advising clients on the choice of trips, packages, products and services offered make

transportation and accommodation reservations

Confirm reservations promote packages and other services offered by the Agency

Participate in the selection of products or travel services adapted to the needs of the customer

Knowledge products Canada, United States and Caribbean zones.

Receptionist

June 2012 - September 2012 Loft Hotel in Montreal, Montreal

Welcome customer

Room Reservation on software Hotello

coordinate arrivals and departures of clients (Check-in and check-out)

Answer the phone between two to three calls at the same time knowledge

Interac transaction

Promote and sell products and services of the hotel.

Provide relevant information on the services of the hotel, attractions tourist region, restaurants

and essential services outside the hotel.

Manage customer complaints.

Tour Guide & Escort

Lima, Peru 2004 - 2012 Independent (several travel agencies)

Reception and transfer from the airport to the hotel and cruise ships

Assistance at the airport for domestic connections

Guide for private visits or group in the city and the museums (history, archaeology, gastronomy,

tourism rural, ecological)

Escort groups for all Peru

Organize schedules, verify and coordinate schedules, hotel and restaurant services

Participation in various events

Québec Studies Equivalencies

School diploma supplemented by technical training (diplomas of college studies - DEC). Food and

Tourism - tourism hospitality and tourist guide Technique)

Training

Tourism Official Tour Guide’s Diploma 2004

Tourism Education Center Lima, Peru

Incoming Tourism Agent Certificate and Sabre 2010

Educaonline, University Le Cordon bleue and Condor Travel Agency

Lima, Peru

Certifications

Disney Agent Specialist certificate 2014

Hotel Sales Specialist certificate signed by J.W. Marriott November 2013

Tico’s travel Agent Certification August 2013

OPC’s Travel Agent Certification March 2013

DELF, diplôme d'études en langue française

2003

First Certificate in English from Cambridge 2003

Association Peruvian /Britannique Lima, Peru

Professional features

ability to adapt to the needs of a group

ability to create my own tools ease teamwork

ability to make quick decisions

ability to quickly grasp the needs of clients

8 years experience of orientation, hospitality and service has customer

ability to manage groups of persons

ability to adapt to unpredictable situations. A

bility to adapt to the needs of a group

sense of responsibility

Hobbies and interests

Sport, dance and hobbies related to animals

Contact this candidate